TG582n and USB
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Re: TG582n and USB
09-08-2012 10:32 PM
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Re: TG582n and USB
11-08-2012 7:30 PM
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You get a router expecting a USB port, after all it is a 582n and technicolor's website says with a USB port and can fall back to 3G. When it arrives it ain't got one since PlusNet has a modified version, but still the same model number.
Not just PlusNet, I was looking at hard drives today and apart from saying 1Tb there was no further information, not even a model number.
Or an extension hedge trimmer, most of the adverts do not say how long the extension is. Surely the most basic of information required.
OK, rant over!
Re: TG582n and USB
12-08-2012 11:35 AM
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Quote from: barberriley You get a router expecting a USB port, after all it is a 582n and technicolor's website says with a USB port ...
Yes you are right and IMHO it is unfair for PN to mark it as a TG582n when it is not. It is a PN special based on a TG582n.
If it was me I'd be complaining a lot more vocally. It doesn't even matter if PN do not advertise a USB connection. If it is labelled as a TG582n then it should meet the published specification.
Not that it helps you at all but I've found the USB port to be quite handy as I've plugged in a small drive and printer which is available to laptop etc. without having to wander around making sure different things are switched on as the router is on 24/7 of course.
Re: TG582n and USB
12-08-2012 11:40 PM
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Quote I'll see if we can make that clearer on our support pages, probably by adding a section into the hardware archive for the model with USB saying that this is no longer available.
Re: TG582n and USB
13-08-2012 10:07 AM
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Quote from: Chris It *is* a 582n though. I've said earlier in the thread that we'll try to make it clearer that it doesn't have a USB port:
The datasheet for the Technicolor TG582n is here http://www.technicolor.com/uploads/associated_materials/ds_technicolor_tg582n.pdf and it specifies a USB2 port. Perhaps if yours don't have one you should be returning them all as not meeting specification?
More seriously, you can't have a device with the same model number as another which has different facilities - perhaps PN should call theirs a TG582pn. Since it is a different device should it not need requalification, CE testing etc. etc?
Re: TG582n and USB
13-08-2012 11:31 AM
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Seems there are two versions of the same product - that's Thomson for you, just like past history.
Re-branding as Technicolor doesn't change anything, apart from making them more ridiculous than ever before in their long sad history of mismanagement and unreliable products.
Also, the documentation provided is totally useless, no discussion about the USB Port, nor the use of WPS. How come a small ISP in New Zealand can provide full docs, but not PlusNet. Link to file is below ...
http://telecom.custhelp.com/ci/fattach/get/6243041/1339647993/redirect/1/session/L2F2LzEvdGltZS8xMzQ...
Re: TG582n and USB
13-08-2012 11:52 AM
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What else do you want us to put up? I'm happy for us to include any "official" documentation that you guys think is relevant, useful and interesting on the website.
Ex-Broadband Service Manager
Re: TG582n and USB
13-08-2012 12:00 PM
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What was it that you want Chris to update - the fact that the Plusnet version has a USB port (per standard Thomson specs) ?
Re: TG582n and USB
13-08-2012 12:03 PM
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Re: TG582n and USB
13-08-2012 4:12 PM
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Re: TG582n and USB
25-08-2012 12:18 PM
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