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Sync at 77Mb but DL speed is only 36Mb Max

liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Sync at 77Mb but DL speed is only 36Mb Max

Had Fibre installed last Thursday (17th Jan) I ordered the Fibre Pro package and initially I was set up on essentials speed. This was corrected however even though my sync speed states 77Mb I am still only getting 36Mb downloads max and 9Mbs upload.
I am connected directly to the the router via cat5e cable, so it's not a wireless issue.
15 REPLIES 15
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: Sync at 77Mb but DL speed is only 36Mb Max

What 'sync speed' are you referring to here?
Alex Smiley
Community Gaffer
Community Gaffer
Posts: 17,700
Thanks: 686
Fixes: 167
Registered: ‎05-04-2007

Re: Sync at 77Mb but DL speed is only 36Mb Max

Unfortunately it looks like you were caught in recent problem we have whereby orders were being placed on 40/10 instead of 80/20 speeds. We'll get this corrected for you and you should be up to full speed on Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

I had already called in about it on sunday, there is a note on my account saying it would be rectified by midnight on the 23rd but still no dice, even though the sync speed has been showing 77Mb since Monday.
adie:quote
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Sync at 77Mb but DL speed is only 36Mb Max

Edit:
Hopefully we can get that sorted for you by Monday  Smiley
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

Thanks, tried reconnecting, sync speed went up to 78Mb but still the same download speeds as before.
adie:quote
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Sync at 77Mb but DL speed is only 36Mb Max

Okay, sorry about this. As Chris said, it looks as though your modify order hasn't gone through or been placed correctly. We'll get this sorted out for you.
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

Cheers, any idea when it will be fixed?
adie:quote
Community Gaffer
Community Gaffer
Posts: 17,700
Thanks: 686
Fixes: 167
Registered: ‎05-04-2007

Re: Sync at 77Mb but DL speed is only 36Mb Max

Where are you seeing the sync speed? The router doesn't report it and the speed shown on our website isn't your sync, that's our version of your line profile.
Quote
Cheers, any idea when it will be fixed?

[quote=Chris Parr]We'll get this corrected for you and you should be up to full speed on Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

Sorry it's not sync speed, it's line speed (too many late nights lol)
Under connection settings > High-Seed Broadband
Telephone number:
    xxxxxxxxxxx
Phone exchange:
    xxxxxxxxxxx
Estimated line speed:
    65Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-18 01:28:40
Current line speed:
    78 Mb
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Sync at 77Mb but DL speed is only 36Mb Max

That isn't relevant
Run the BT speed test - diagnostic second stage - this explains http://community.plus.net/forum/index.php/topic,96155.0.html
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Sync at 77Mb but DL speed is only 36Mb Max

Hi there,
I've checked to order to place you onto the correct product and it's not due to complete until Monday, sorry for the delay with this.
Let me know on Monday how your speeds are.
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

Hi, order was completed and while speeds have improved they are not great, on the Tuseday I managed a DL/ speed of 72Mb/s UL/ speed of 17Mbs. These are the results I'm getting now From BT wholesale checker
Quote
Download Speed
54.25 Mbps

77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 54.25 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16 Mbps

20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Where has my speed gone?
dick:quote
liquidphantom
Newbie
Posts: 8
Registered: ‎22-01-2013

Re: Sync at 77Mb but DL speed is only 36Mb Max

Hi chrispurvey, i'm not sure why my last post was edited.
my DL speeds are still down around the 55Mbps mark which is way off the quoted line test speed and even further below the actual line speed.
It's nothing to do with my network either as I have done some file transfer tests with no problems.
Community Veteran
Posts: 26,785
Thanks: 986
Fixes: 10
Registered: ‎10-04-2007

Re: Sync at 77Mb but DL speed is only 36Mb Max

Quote from: liquidphantom
i'm not sure why my last post was edited.

Did you read the link in the note added by the moderator?
jelv (a.k.a Spoon Whittler)
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