Sync Speed higher than IP profile
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Sync Speed higher than IP profile
16-07-2013 7:34 PM
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Your DSL Connection Rate :3.68 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Would you please get BT to fix the IP Profile.
Regards,
Brent
Re: Sync Speed higher than IP profile
16-07-2013 7:49 PM
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However if it is stuck then I think they need to do a reset to fix it
Re: Sync Speed higher than IP profile
16-07-2013 8:12 PM
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Yes i am on 20CN. New service been on for 3 days. Called Plusnet support and they said wait until 10 days to complain.
Not sure why because I'm getting sync speeds of 3.6 to 3.8 and I'm capped at 2 Meg.
Should I ask for a SNR to be set to at 3 DB instead of 6?
Might give me another .5 Meg download. Important when I will be struggling to get 4 meg.
Thanks for the reply!
Regards,
Brent
Re: Sync Speed higher than IP profile
17-07-2013 9:37 AM
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I've run a few checks on your line and have had your profile adjusted so you should now see an increase. When running the checks we also identified a copper line issue, would you be able to connect to your test socket and we can check again to see if the issues is still detected.
Re: Sync Speed higher than IP profile
17-07-2013 10:41 AM
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Just plugged the router into the test socket.
Let me know if this resolves the copper fault.
Speed is now up to 2.7 meg.
Thanks a lot for your help!
Regards,
Brent
Re: Sync Speed higher than IP profile
17-07-2013 11:26 AM
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Re: Sync Speed higher than IP profile
17-07-2013 12:06 PM
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Thanks for the update and your help.
Have a great day!
Regards
Brent
Re: Sync Speed higher than IP profile
18-07-2013 1:49 PM
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Would you please nudge the support team.
It ha now been over 24 hours and they still have yet to respond to the ticket.
Regards
Brent
Re: Sync Speed higher than IP profile
19-07-2013 9:16 AM
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I see that's been picked up, we''re currently waiting on information from our suppliers regarding this. We'll update you as soon as we have one.
Re: Sync Speed higher than IP profile
21-07-2013 4:33 PM
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Would you please nudge the support team again?
Still no appointment booked for bt open reach.
Also used router stats and noticed my line connection drops almost every time I receive or made a phone call.
Thanks a lot for your help!
Regards
Brent
Re: Sync Speed higher than IP profile
24-07-2013 5:32 PM
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The copper fault with the line was fixed today. No more disconnects when the phone line is used!
SNR is now rock stable...
Just wondering if doing another 10 day training should be implemented?
Thanks a lot for your help!
Regards,
Brent
Re: Sync Speed higher than IP profile
25-07-2013 10:25 AM
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You're currently showing in sync at 3872kbps so that's looking pretty good, it depends what your BT profile is at though - I can't see a profile on the tests we can run so please run a BT speed test at http://speedtest.btwholesale.com and let us know what it comes back with. If that's low then we'll reset the SNR for you but at present things look pretty good without that being necessary.
The BT speed test will let us know what profile's set on their side though, and that will tell us whether it needs resetting or not
Re: Sync Speed higher than IP profile
25-07-2013 5:37 PM
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The BT IT Profile is 3.5 Mbs
Regards,
Brent
Re: Sync Speed higher than IP profile
26-07-2013 11:31 AM
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Re: Sync Speed higher than IP profile
26-07-2013 1:50 PM
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Ok thanks a lot for your help.
Hopefully I won't have to bother you guys anymore
Regards,
Brent
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