Supprt Thread Delete, Fake Engineer Visit
on 21-04-2016 4:20 PM - last edited on 22-04-2016 11:03 AM by Strat
Hi, I recently opened a fault thread with your customer support, I had an engineer out but he didnt find a fault, soon after he left I found the fault myslelf (damage to the line near a pole). I reported this to your customer support and they confimed that they had booked a new appointment for an engineer to fix the fault on the 21st of April 8am-1pm, after waiting all day and seeing nothing, I contacted the local engineer that came the first time to see why he hadnt shown up. He told me that there was no job in the system for me today or any other time. I went to look if there was any info from plusnet in the support thread and I found that it had been deleted with no explanation.
This is unacceptable, I expect a BT engineer appointment as soon as possible to fix the fault and compensation for additional unnecessary time with a sub par service that I am paying for.
This is the last 4 messages in the thread.
Thank you for taking my call today, I have now booked an appointment for an engineer to visit on 21/04/16 between 8am and 1pm to investigate on the broadband issue. We will monitor the outcome and get back to you after the visit. Please call us on 08004320200 if this needs rearranging.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 or 0345 140 0200 if we can be of further assistance.
[Email notification sent to: david.morgan16]
[Sms Message: Thank you for taking my call today, I have now booked an appointment for an engineer to visit on 21/04/16 between 8am and 1pm to investigate on the broadband issue. We will monitor the outcome and get back to you after the visit. Please call us on 08004320200 if this needs rearranging.]
This Question is now on hold until Thursday 21st April at 1:00pm.
I assure you I did not close the question.
Moderator's note by Dick (Strat): CSA name removed as per the forum rules
Re: Supprt Thread Delete, Fake Engineer Visit
I've mistakenly clicked close instead of view. I suspect you've done this. Unfortunately tickets cannot be redirected easily.
Hopefully someone from CRT might be able to address the situation. @Chris - can anything be done please?