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Support take how long to answer??
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- Support take how long to answer??
Support take how long to answer??
17-09-2012 11:47 AM
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I asked on the online support page to ask if it was possible to have my upload limit increased. Ticket number 59905636.
How long does it take support to even acknowledge the fact they got the question?. I asked the question at 2.45pm on Saturday. Support is getting dire!
How long does it take support to even acknowledge the fact they got the question?. I asked the question at 2.45pm on Saturday. Support is getting dire!
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Re: Support take how long to answer??
17-09-2012 3:17 PM
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Apologies for your wait, I can see that your ticket has been responded to and actioned. It can vary on times for response depending on work load.
You can see our current wait times at http//:csc.plus.net.
You can see our current wait times at http//:csc.plus.net.
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Re: Support take how long to answer??
18-09-2012 10:57 AM
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Average closure time
12 hours, 6 minutes and 33 seconds
Target closure time
8 hours
Closure time in my case was 47 hours 53 mins. Kinda close huh? not!!
12 hours, 6 minutes and 33 seconds
Target closure time
8 hours
Closure time in my case was 47 hours 53 mins. Kinda close huh? not!!
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Re: Support take how long to answer??
18-09-2012 10:59 AM
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Hi,
The key word in the above is average. There are occasions where some tickets are answered in less time, some take longer.
However, I am sorry that you had to wait an extended period of time to get an answer to your query.
The key word in the above is average. There are occasions where some tickets are answered in less time, some take longer.
However, I am sorry that you had to wait an extended period of time to get an answer to your query.
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