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Suggest change the default message that sometimes appears in tickets
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Suggest change the default message that sometimes appears in tickets
18-07-2008 11:08 AM
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Just looked at my latest ticket and the agent concluded with
Can I suggest that the 0114 number be added as well
Quote If you have any queries please do not hesitate to contact us either by our contact number 0845 1400 200 or via our help assistant
http://help.plus.net
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Re: Suggest change the default message that sometimes appears in tickets
18-07-2008 12:38 PM
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Thanks Jim.
I'll raise that with our Content Team.
I'll raise that with our Content Team.
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Re: Suggest change the default message that sometimes appears in tickets
18-07-2008 12:51 PM
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How about a VoIP number?
Peter
Peter
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Re: Suggest change the default message that sometimes appears in tickets
18-07-2008 2:06 PM
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There isn't a VoIP number to call us on.
Jim - I'm getting a NADS raised.
The comically named NADS stands for Nickel and Dime solution refers to a piece of work that takes less that 3 days to do, but isn't classified as a problem and it's too small to be deemed a project.
Jim - I'm getting a NADS raised.
The comically named NADS stands for Nickel and Dime solution refers to a piece of work that takes less that 3 days to do, but isn't classified as a problem and it's too small to be deemed a project.
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Re: Suggest change the default message that sometimes appears in tickets
18-07-2008 3:30 PM
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on a similar tack, I had a call from Daren, I know the number he called on as I have caller display, but on the answer phone he only gave the 0845 no, tried the display number and it took me to faults, which for me as a free-online number is different, couldnt transfer me, so had to get another call back.
Message 5 of 5
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