Suddenly dissapointed, speed throttled?

[#1]

I'm nearing the end of my first month with plus net and until now service been fantastic, streaming and downloading was much improved compared to my old service with talk talk, got up early today to download some music in the free period before 8AM and spent 40 mins trying to stream ONE song, ran a speed test and found im getting 0.33mpbs whats going on?? is it being throttled so its unusable because its free or what? although i done some downloading early morning not long after signing up and it was perfect, i seriously hope it picks up again and there is a genuine reason for this?

[#2]

Could you have exceeded your monthly usage allowance (but not seen/read the warning emails)?

[#3]

Hi there,
It looks like the DLM system picked up a low sync event on Sunday afternoon at around 4pm, as you've been on a 350kb/s profile on BTs side since then. Oddly though our connection logs are showing an ongoing connection over that period, so it must have been a very brief disconnection that caused it.
Did you happen to notice anything happen that afternoon at all?

[#4]

hi, i wasnt online yesterday afternoon so not sure, was online last night and running a little slow but only tried browsing so dont know how bad it was, speed test still showing 0.3mbps now?
no, nowhere near usage, only at 5gb with 4 days to go until billing

[#5]

still only getting 0.33 mbps and running painfully slow, had been getting 4 mb after first joining...

[#6]

no improvement yet, running slow all day, not happy at all never seen my internet so slow 

[#7]

Well for reasons that even Plusnet cannot understand, the automated equipment in the telephone exchange decided to slow your line down to a crawl.  If the line appears stable it should change its mind within 72 hours - which would be by Wednesday afternoon.   

[#8]

how strange, what happens if it dosn't pick up by wednesday?what can be done? ive never ever had this happen before and ive had broadband for years, today's speeds are 0.33 again so a practically unusable service for the second day

[#9]

Have a little faith with theses guys. I had a similar problem where my connection should be around6/7 mb but was crawling along at anyting from 0.5 to 1.8mb. After a year and 2 isp's I came to Plusnet on a rolling contract and they have solved it! I now have enjoyed a rock solid 6.7mb for over 3 weeks now. It did them a few eeks and a couple of false dawns, but they got there. It was all down to BT just as it appears yours is.

[#10]

Quote from: scotslass86

what can be done?

Well if your line appears to be stable but it doesn't recover after 72 hours then Plusnet can ask for it to be set back into training mode.  That should fix the problem in the short term and in the long term if it was caused by some one-off anomaly. 

[#11]

thanks will wait and see if it improves
dont worry im not writing plusnet off just yet ive had great service until now so confident it will be sorted out

[#12]

Loop Loss 39.5
SNR Margin 22.5
Speed  544
At the moment your profile isn't going to change as your line is still connecting to the exchange very low. As it's pretty stable I'll give it an SNR reset to try and force the SNR back down and therefore the speed up.

[#13]

I wont pretend to understand what that means  lol but appreciate anything you can do

[#14]

A bit like your computer grinding to a halt - if nothing helps try a reboot
Essentially they are telling the exchange equipment to forget all the rubbish which happened before and start again with a clean sheet

[#15]

@scotslass86 the work we've done to reset your line should take effect within the next 2 hours and should temporarily leave you with a maximum speed of around 2mb. That speed should then rise back towards your original estimate over 72 hours all being well.
Please keep us posted.