Sudden drop in speed :(

[#1]

Hi!
I've been a customer for a few months now, and I've had a consistent download speed of 6.5mb.  But today has been just awful, so I ran a speed test and I'm barely getting 2.5mb.
Should I expect this kind of (temporary, I hope) drop?  Or should I raise a support ticket?
Thanks!

[#2]

First thing is to post the stats from your router
- attenuation, noise margin and speeds
- this should tell you how to get them http://www.kitz.co.uk/adsl/frogstats.php

[#3]

Quote from: Oldjim

First thing is to post the stats from your router - attenuation, noise margin and speeds - this should tell you how to get them http://www.kitz.co.uk/adsl/frogstats.php

Thanks!  Here we go.
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Line Attenuation (Up/Down) [dB]: 12.0 / 20.0
SN Margin (Up/Down) [dB]: 29.0 / 14.5

[#4]

Jims getting rude in his old age, he should have said welcome to the Forums..
Those router stats look OK.  but I  am not the expert

[#5]

@foxboom
You may want to wait until tomorrow and try another test then as this may have some bearing on your issue.  This won't have helped either if you were one of the affected areas (it's fixed now BTW).

[#6]

Quote from: Paul03

@foxboom You may want to wait until tomorrow and try another test then as this may have some bearing on your issue.  This won't have helped either if you were one of the affected areas (it's fixed now BTW).

Ah, thanks Paul!  I'm sure that's the problem right there.
I did look on the service status page, but I didn't see that article about the football.  I'll read better next time.

[#7]

Quote from: Paul03

@foxboom You may want to wait until tomorrow and try another test then as this may have some bearing on your issue.  This won't have helped either if you were one of the affected areas (it's fixed now BTW).

And I'm already back up to 6mb.   Sorry for not noticing the support post and taking your time...

[#8]

don't worry - it just gave pierre_pierre a chance to pick on me 

[#9]

The England game was shown on BBC1 

[#10]

and what did they do given that fishing has more followers that football.  they delayed the evening news by 90 odd minutes and pulled forward the match of the day.  So if somebody was looking at any of the listings, including the BBC on line one, they would have missed the first 50 minutes of the program - the BBC are stupid

[#11]

I agree.  I once complained 'cos we tried to tape Dr Who and instead got a penalty shoot out.  The BBC told me it was my fault.

[#12]

once more, fans of football are given top priority, over everybody else.