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Sudden drop in speed
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- Re: Sudden drop in speed
Sudden drop in speed
26-09-2013 1:09 PM
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Some time in july we had a power cut in fact two or there in a few days ever since then the speed has been about half what it was before(my line is 80/20 very stable),
I have given it plenty of time to stabilize but the speed has stayed about 44 meg but my bt IP Profile is - 77.44 Mbps can you have a look please .
Thanks Iain
I have given it plenty of time to stabilize but the speed has stayed about 44 meg but my bt IP Profile is - 77.44 Mbps can you have a look please .
Thanks Iain
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Re: Sudden drop in speed
26-09-2013 2:37 PM
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Hi there,
I'd definitely agree that the connection is nice and stable now, however I can see according to diagnostics that the 40mb profile seems to be in place on BTs systems so we'd have to go through the faults process to get that sorted for you.
Please head to http://faults.plus.net to raise that and bear with us whilst we get that reported for you.
Adam
I'd definitely agree that the connection is nice and stable now, however I can see according to diagnostics that the 40mb profile seems to be in place on BTs systems so we'd have to go through the faults process to get that sorted for you.
Please head to http://faults.plus.net to raise that and bear with us whilst we get that reported for you.
Adam
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Re: Sudden drop in speed
26-09-2013 3:12 PM
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Hi Adam
The fault checker is reporting the wrong phone number for my line,a few weeks ago i had an email from plusnet saying they were going to change my phone number it was sent by mistake as there would be no reason for me to change it, i wonder if that has something to do with it how do i get the right number into the fault checker.
Thank's Iain
The fault checker is reporting the wrong phone number for my line,a few weeks ago i had an email from plusnet saying they were going to change my phone number it was sent by mistake as there would be no reason for me to change it, i wonder if that has something to do with it how do i get the right number into the fault checker.
Thank's Iain
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Re: Sudden drop in speed
26-09-2013 3:30 PM
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Re: Sudden drop in speed
01-10-2013 2:43 PM
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Thank's very much to Richard link:csa removed
My speed is back up near to what i used to have the problem was ( just in case anyone was wondering an anomaly on the configuration of your circuit on our network layer) it's good that plusnet have people who really know what they are doing, I have nothing but good things to say about plusnet support they have always been good you just have to give them a bit off time to do their job.
Thank's again Richard every one at home is happy again
adie:red removed CSA name as per link:rules
My speed is back up near to what i used to have the problem was ( just in case anyone was wondering an anomaly on the configuration of your circuit on our network layer) it's good that plusnet have people who really know what they are doing, I have nothing but good things to say about plusnet support they have always been good you just have to give them a bit off time to do their job.
Thank's again Richard every one at home is happy again
adie:red removed CSA name as per link:rules
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Re: Sudden drop in speed
01-10-2013 5:05 PM
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Glad to hear, I'll be sure to pass your thanks on to Richard.
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