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Stuck interleaving

Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Stuck interleaving

 

Could someone from plusnet check on the interleaving on my account please?  According to the portal its turned off, but is active on the line still.

 

7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Stuck interleaving

Interleaving is currently on for your line Bud.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck interleaving

Yeah, I know its active but its supposed to be off!

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Stuck interleaving

Sorry, I didn't get that you wanted it off. I'll go sort that out now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Stuck interleaving

That's now showing as off Bud:

 

WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck interleaving

Thanks for that, that was working all OK till Saturday morning, when interleaving was reapplied as well as the 6db profile.  Any chance of kicking things to get it back to the 3db profile without interleaving please?

Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck interleaving

The 3db profile has been restored but interleaving is STILL on, any chance of it being removed please.

Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Stuck interleaving

Back on a 6DB profile and support (after about an hour wait online) told me interleaving is off so would refresh the setting and low behold this morning I get a message telling me interleaving has been turned on.

 

CAN I PLEASE be restored to no interleaving!