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Stuck at 2000kps
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- Re: Stuck at 2000kps
Stuck at 2000kps
05-10-2011 11:22 PM
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I don't often check speed as it can take over your life but after a couple of years I thought I would check. I am very close to the exchange and in the past have had greater than 6000kps download speed.
I checked speed on 24 Sept and got 1900 ish. Checked at different times and stuck at 2000 max. Plusnet line speed 7.15Mb. BT speed test just now shows DSL connection 8128, and IP profile at 2000.
Grateful for any help.
Andy
I checked speed on 24 Sept and got 1900 ish. Checked at different times and stuck at 2000 max. Plusnet line speed 7.15Mb. BT speed test just now shows DSL connection 8128, and IP profile at 2000.
Grateful for any help.
Andy
Message 1 of 9
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Re: Stuck at 2000kps
06-10-2011 11:07 AM
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Hi andyrpsmith,
I'll take a look at this for you and see what's what.
Jojo
I'll take a look at this for you and see what's what.
Jojo
Message 2 of 9
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Re: Stuck at 2000kps
06-10-2011 11:23 AM
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Hi andyrpsmith,
There was an inconsistency between your bRAS and DSLAM where one is showing 7150 and the other is showing 2000. I've reset the SNR which normally fixes this. If not we'll have to raise a fault to get it fixed.
Jojo
There was an inconsistency between your bRAS and DSLAM where one is showing 7150 and the other is showing 2000. I've reset the SNR which normally fixes this. If not we'll have to raise a fault to get it fixed.
Jojo
Message 3 of 9
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Re: Stuck at 2000kps
06-10-2011 1:36 PM
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Dear Jojo.
Thank you very much I will do a speed to check to see if it is fixed
Best whishes
Andy
Thank you very much I will do a speed to check to see if it is fixed
Best whishes
Andy
Message 4 of 9
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Re: Stuck at 2000kps
06-10-2011 6:26 PM
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Jojo, still comes back at 2000kps.
Andy
Andy
Message 5 of 9
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Re: Stuck at 2000kps
07-10-2011 9:53 AM
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Hi Andy,
Just raised a fault for you on this, as soon as it comes back we'll have a chat to BT and get the exchange kit reset. Will update soon.
Just raised a fault for you on this, as soon as it comes back we'll have a chat to BT and get the exchange kit reset. Will update soon.
Message 6 of 9
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Re: Stuck at 2000kps
07-10-2011 10:17 AM
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Just had it confirmed that that's now been done, it might take a couple of hours to take effect but that should be the exchange reset for you
Message 7 of 9
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Re: Stuck at 2000kps
07-10-2011 5:40 PM
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Thanks everyone speed now 6738 massive improvement.
Andy
Andy
Message 8 of 9
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Re: Stuck at 2000kps
10-10-2011 9:31 AM
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Glad to hear it, thanks
If there's anything else we can do please let us know.
If there's anything else we can do please let us know.
Message 9 of 9
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