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Stuck PlusNet Profile

HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Stuck PlusNet Profile

Hi
Can a PlusNet support person unstick my profile please.  It's been on 2.3 Mbps for some weeks now despite a higher BT profile, 2.54Mbps at present.
Many thanks
Hugh
3 REPLIES 3
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Stuck PlusNet Profile

Hi Hugh,
I have raised your profile to 2500 to allow for your new BT IP profile. This should take effect shortly.
Jojo Smiley
HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Stuck PlusNet Profile

Thanks Jojo
That's taken effect already!
Hugh
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Stuck PlusNet Profile

No worries, any time Smiley