Stuck IP Profile

[#1]

I had to replace a damaged cable about a week ago; and although BT's IP Profile setting for my line is 6500 Kbps, Plusnet has it at 1000. I've raised a ticket, but this hasn't helped. Maybe I need a little push-start? 

[#2]

It's 6500 now.

[#3]

My son sends his thanks Mand as he can now play Counter-Strike again. 

[#4]

Had the ticket been responded to inappropriately? If so I guess Mand has been busy with the "educating tool" again!

[#5]

The automated fault checker sent it back for more info.

[#6]

Ah, so he hadn't raised a specific fault requesting the stable rate to be set to match the IP Profile but had raised a generic speed fault.
Is this cropping up often enough for there to be a specific option or path when creating a ticket?

[#7]

No, the script runs 4 times a day so it shouldn't happen regularly.

[#8]

I reckon I've seen about 20 instances in the last week where it's required a poke. Something isn't working correctly and until that is sorted you need to make sure that anyone encountering this problem gets it sorted without any hassle.

[#9]

The PN profile never seems to stick when it's going down though