Streaming Issues
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Streaming Issues
11-11-2013 10:49 AM
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Is this usual? According to the page on service shaping, streaming is supposed to be second highest priority but it is barely useable.
Is there anything I can check or need to do before reporting this as an issue?
Thanks for your help.
Re: Streaming Issues
11-11-2013 11:14 AM
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Are you on FTTC or ADSL?
What kind of speeds do you get (can you run the speedtest.net test and post the result)?
Re: Streaming Issues
11-11-2013 11:17 AM
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Re: Streaming Issues
11-11-2013 11:41 AM
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In terms of the traffic shaping, streaming should not have changed from your previous package. So I doubt it has anything to do with that.
If you could post your router stats when you get home, that would be useful. Are you also connected to the master socket? It's worth checking the basics to see if you can maximise your ADSL speed.
Re: Streaming Issues
11-11-2013 11:53 AM
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Please could you let me know how I access the router stats and whether there's anything I should be looking for in them?
The router isn't on the 'master' socket (well, first one in the house) as when it is, the signal doesn't reach the kitchen where we use it most. I will try moving the router though - if it fixes the issue with streaming, I guess I can look into getting some kind of booster/range extender.
Thanks for your help.
Re: Streaming Issues
11-11-2013 11:56 AM
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Re: Streaming Issues
11-11-2013 12:09 PM
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Internal telephone wiring can cause issues with ADSL - especially if it's not done properly. It's worth comparing the speeds/router stats between the master socket and your extension socket.
By the way, did you change routers when upgrading to unlimited? Are you using the Technicolor TG582N?
Re: Streaming Issues
11-11-2013 12:52 PM
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I don't think fibre's available in my area. Just tried checking on the PlusNet site but if I provide a phone number it takes me to my account details (no help) and if I don't, it errors
We haven't done much streaming in the past as we only had a 60GB allowance, however we were kinda hoping to do some now we upgraded to unlimited - even went out and paid a fortune for a smart TV.
Re: Streaming Issues
11-11-2013 1:19 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Streaming Issues
11-11-2013 1:19 PM
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The Technicolor router has a pretty weak WiFi performance. At the moment, I would look to see if you are losing any speed to due using your ADSL on an extension socket.
Re: Streaming Issues
11-11-2013 1:41 PM
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Didn't realise there were issues with WiFi on the Technicolour - it's way better than the router we had with TalkTalk. Though I guess that may not be saying much ..
I'm definitely going to move the router tonight, see if that helps.
Re: Streaming Issues
12-11-2013 9:59 AM
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Your connection is at 14Mb/s although your profile was set slightly higher than that so I've tweaked your profile to match that as that could potentially cause an issue if you're maxing your download out.
Looking at your connectivity, are you turning your router off?
<img src="http://community.plus.net/visualradius/generated/image13842502846251.png"/>
It's also probably worth uncapping your upload on your account.
Re: Streaming Issues
12-11-2013 10:39 AM
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You're absolutely right about the speed - I ran some checks last night and realised I was completely wrong as they all came in around 13.3mbps - and that I have been turning off the router at night - attempting to do my bit for global warming. I will leave it on from now on, though as I read that for some bizarre reason the network management s/w can't deal with this
I also raised a call about my streaming issue: it occurred to me that my account might still have a limited plan profile. The switchover to unlimited did not go smoothly: first, it didn't happen at all then the billing was messed up for two months (finally sorted last week). I would not be at all surprised if the load management profile hadn't been updated either.
Thanks for the suggestion about requesting the removal of the upload cap: I've just sent a question to the support team.
Re: Streaming Issues
13-11-2013 4:35 PM
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Looks like that completed this morning for you? Hope it's made a difference, please let us know.
Re: Streaming Issues
13-11-2013 4:42 PM
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