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Strange connectivity issue

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Newbie
Posts: 9
Thanks: 1
Registered: ‎10-12-2018

Strange connectivity issue

Have access to 3 routers, tp-link w8980, bt home hub 5 & a 12+ year old Belkin. Only the Belkin seems to function as normal, the other 2 will connect but then instantly disconnect. They're all using the same cables.

General speeds on the Belkin are normal but Wi-Fi range is abysmal so not suitable for long term use for me

Any help as to why the other 2 routers won't stay connected?

Thanks

8 REPLIES 8
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Aspiring Pro
Posts: 181
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Strange connectivity issue

@iwannaknow   Welcome to the forums.

Have you checked you have the correct connection settings in the other routers.

See  https://www.plus.net/help/broadband/broadband-connection-settings/ 

to check your settings.

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Newbie
Posts: 9
Thanks: 1
Registered: ‎10-12-2018

Re: Strange connectivity issue

I've been using the netgear router for quite a few years and this has just suddenly happened. Double checked settings there and everything is correct

 

*edit* I've just reset the netgear router and tried "bt_test@startup_domain" but that won't stay connected either

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Aspiring Pro
Posts: 181
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Strange connectivity issue

@iwannaknow 

You did not mention a Netgear router originally.

Have you checked for any firmware updates? If they all old routers then they could simply be life expired. Why do you not use the router provided by PlusNet?

I am assuming you are on ADSL broadband and not Fibre to the cabinet (FTTC) since you have posted in the ADSL broadband forum board.

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Newbie
Posts: 9
Thanks: 1
Registered: ‎10-12-2018

Re: Strange connectivity issue

mis-typed .. my bad. tp-link router i tried those steps with. There's no firmware updates availble.

 

I've been with Plusnet for 10-15 years and don't remember last time they provided me with a router?

 

When I searched online it seems they charge £40 + £7p&p, so I bought the same model but BT brand on ebay for less than £10

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Aspiring Pro
Posts: 181
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Strange connectivity issue

@iwannaknow  No worries re the mistype it happens.

Have you been agreeing a new deal when you renew, if so you should get the option of a new router as part of it.

In fact can you get Fibre to the Cabinet at your address? It's usually only a quid or two more for much better speeds.

https://www.broadbandchecker.btwholesale.com/#/ADSL  is the place to check what you can potentially get on your line.

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Newbie
Posts: 9
Thanks: 1
Registered: ‎10-12-2018

Re: Strange connectivity issue

May upgrade in future but just looking to fix this issue at the moment.

Thanks

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All Star
Posts: 617
Thanks: 198
Fixes: 20
Registered: ‎19-11-2008

Re: Strange connectivity issue

Hi @iwannaknow 

Is there anything in the router logs when they disconnect?

Does the synch with the exchange drop or does the PPP connection (login to PN) fail?

Are you on a rural exchange which could have had its equipmnet recently been updated?

Older exchange equipment would only support PPPoA connections.

Newer exchange equipmnet should support PPPoA or PPPoE connections.

Regards

Richard

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Newbie
Posts: 9
Thanks: 1
Registered: ‎10-12-2018

Re: Strange connectivity issue

I've changed no settings on either the tp-link or bt hub 5, but now both are working fine?

Must have been some work being done somewhere? Maybe someone can explain..