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Strange connection issues

Posts: 8
Thanks: 1
Registered: ‎22-08-2018

Strange connection issues

I have been having trouble connecting to some websites for the last couple of hours.
Often getting restriction alerts, checked my banking and my bill was paid on time like normal. Can anyone please help?
I have attached images of the alerts.
Plusnet Help Team
Plusnet Help Team
Posts: 20,658
Thanks: 7,015
Fixes: 1,171
Registered: ‎21-04-2017

Re: Strange connection issues

Thanks for getting in touch @Boomski 

I'm sorry to see you're seeing a no invoice in failed billing error message when trying to browse the internet. I believe I've fixed this for you now by forcing your router to connect to a different IP address. 

If you're still unable to browse normally can you try switching your router off for 65 minutes?

Let us know how it goes. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team