Still waiting for move to ADSL2+

[#1]

Despite being told twice I will be moving, the promised dates have come and gone and still no movement.
  Is there a line problem or is it just management.
            regards

[#2]

Looking at your other posts you seem to be syncing at 1600kbps so you will see no advantage going to ADSL2+ and PN for lines syncing less than 4mbps will be placed on ADSL when moved to WBC

[#3]

In fact you might well have been moved to 21CN but on ADSL1, which as itsme said is appropriate for your sync speed. Does your router report the exchange equipment vendor? It it does and says IFTN you are on 21CN.

[#4]

BT Hohe Hub 2.0
      ******************
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 08:54:01
Downstream 2,208 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.3 dB / 17.0 dB
Line attenuation (Down/Up) 58.2 dB / 31.5 dB
Output power (Down/Up) 3.3 dBm / 1.4 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 3633 / 166
CRC Errors (Down/Up) 3008 / 82
HEC Errors (Down/Up) 23981 / 75
Error Seconds (Local/Remote) 496 / 49

  BT Speedtester
  *****************
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download  Speed
1777 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1777 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1947 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
361 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 361 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
    Thanks for replying to my queries, I enclose stats. from my router and speedtest, there is no mention of IFTN that I can see anywhere.
    Also see below a closed question attached to my account. So my question remains what has happened to my xfer to ADSL2+
Question #49505421 - Your Feedback< Back
Your Response
12:50am, Sunday 4 Dec 2011
Provisioning of your ADSL Account Information
Install diary status changed from Application Submitted to Application Rejected
(via ADSL2+ Order System Interface)

[#5]

The BT Home Hub obviously does not give chipset information. However two pointers from the BT Performance Tester results confirm you are on 21CN WBC. The first of these is that your BT IP profile is not a round number (it's actually 88.2% of your sync speed); and the second is that an upload speed test is included.
21CN WBC is the service that provides ADSL2+ but for your sync speed ADSL1 is likely to give you the best performance in terms of speed and connection stability. However I expect a staff member will confirm this tomorrow and expand on the interpretation to be placed on the message in the ticket.

[#6]

Thanks spraxyt and itsme for your input it makes a lot of sense. I will wait and see the response from the PN staff

[#7]

Hi AMX,
I've placed the order for you, as you're already on the ADSL1 on 21CN service it'll complete tomorrow. As spraxyt says though, I suspect you'll not see much of a speed increase (if any). Hope it makes a difference for the better though.

[#8]

Hi Matt,  Thanks, I assume I am now on ADSL2+ as my event log showed a socket error at 15.07 on the 14th.  I didn't notice any change in speed but being 4.2 km from the exchange anything will help.  Unfortunately overnight I lost connexion ( weather??) and now its a lot slower . As I understand there is a 10 day training period  for new ADSL2+ should I just leave it and wait or could I reset my router to force an increase in speed.
                                thanks

  BT Speedtest :. Best Effort Test: -provides background information.
Download  Speed
1325 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1325 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1947 Kbps
2. Upstream Test: -provides background information.
Upload Speed
357 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 357 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

ADSL line status
Connection Information
Line state Connected
Connection time 3 days, 01:24:46
Downstream 2,208 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 5.3 dB / 17.0 dB
Line attenuation (Down/Up) 58.2 dB / 31.5 dB
Output power (Down/Up) 3.3 dBm / 1.4 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 47151 / 1162
CRC Errors (Down/Up) 15980 / 342
HEC Errors (Down/Up) 92542 / 353
Error Seconds (Local/Remote) 5490 / 519


Event Log
This page summarises all the events that have been recorded on your Home Hub since it was last restarted.
You can filter the events to show items related to a specific category.
Category


Recorded events
Time and date

Message
Dec 15 15:31:25 2011 (1442180.950000) Admin login successful by 192.168.1.64 on HTTP
Dec 15 15:07:58 2011 (1440774.510000) Admin login successful by 192.168.1.64 on HTTP
Dec 15 14:24:51 2011 (1438187.500000) Admin login successful by 192.168.1.64 on HTTP
Dec 15 10:21:31 2011 (1423586.870000) Admin login successful by 192.168.1.64 on HTTP
Dec 15 04:32:40 2011 (1402656.040000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 04:31:47 2011 (1402602.890000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 04:21:47 2011 (1402003.220000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 04:21:47 2011 (1402003.210000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 04:08:01 2011 (1401177.490000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:58:02 2011 (1400577.630000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 03:58:02 2011 (1400577.610000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:47:51 2011 (1399967.180000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:47:51 2011 (1399967.160000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:37:51 2011 (1399367.330000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 03:37:51 2011 (1399367.320000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:36:27 2011 (1399283.080000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:26:27 2011 (1398682.990000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 03:26:27 2011 (1398682.980000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 03:26:27 2011 (1398682.970000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:18:19 2011 (1398194.960000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:08:19 2011 (1397594.910000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 03:08:19 2011 (1397594.900000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 03:06:05 2011 (1397461.160000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:56:05 2011 (1396861.210000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:56:05 2011 (1396861.200000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:56:05 2011 (1396861.200000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:46:59 2011 (1396314.940000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:36:59 2011 (1395714.850000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:36:59 2011 (1395714.840000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:36:11 2011 (1395667.000000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:26:11 2011 (1395067.050000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:26:11 2011 (1395067.040000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:26:11 2011 (1395067.030000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:22:06 2011 (1394821.900000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:12:06 2011 (1394222.040000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 02:12:06 2011 (1394222.030000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 02:04:52 2011 (1393788.500000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:54:52 2011 (1393188.350000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 01:54:52 2011 (1393188.340000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:53:00 2011 (1393076.400000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:43:01 2011 (1392476.640000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 01:43:01 2011 (1392476.630000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:34:48 2011 (1391983.880000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:24:48 2011 (1391384.010000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 01:24:48 2011 (1391384.000000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:16:19 2011 (1390875.400000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 01:09:30 2011 (1390465.970000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/asrduosssr (192.168.1.64:2869)
Dec 15 01:06:19 2011 (1390275.390000) RTNL: Received ERROR reply 'File exists' for message type 0x18
Dec 15 01:06:19 2011 (1390275.380000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 15 00:56:04 2011 (1389659.580000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/asrduosssr (192.168.1.64:2869)
Dec 15 00:52:57 2011 ERR 2011-12-15T00:52:57Z cwmp: mt_cwmp: session error: Could not resolve host
Dec 15 00:49:02 2011 (1389238.230000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/asrduosssr (192.168.1.64:2869)
Dec 15 00:49:02 2011 (1389238.170000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/bwshtmbhun (192.168.1.64:2869)
Dec 14 23:09:32 2011 (1383268.270000) WGET: Error connecting to host http://192.168.1.65:2869/upnp/eventing/rczytcquyx (192.168.1.65:2869)
Dec 14 23:09:32 2011 (1383268.210000) WGET: Error connecting to host http://192.168.1.65:2869/upnp/eventing/nmnjlivbbx (192.168.1.65:2869)
Dec 14 22:36:23 2011 (1381279.190000) WGET: Error connecting to host http://192.168.1.65:2869/upnp/eventing/rvvznheyuy (192.168.1.65:2869)
Dec 14 22:36:23 2011 (1381279.130000) WGET: Error connecting to host http://192.168.1.65:2869/upnp/eventing/vriqgaymtg (192.168.1.65:2869)
Dec 14 16:33:41 2011 (1359610.550000) Admin login successful by 192.168.1.64 on HTTP
Dec 14 16:29:45 2011 (1359375.430000) Admin login successful by 192.168.1.64 on HTTP
Dec 14 16:22:53 2011 (1358962.450000) Admin login successful by 192.168.1.64 on HTTP
Dec 14 15:08:03 2011 (1354473.280000) Socket error
Dec 14 15:07:31 2011 (1354440.900000) Socket error
Dec 14 14:25:42 2011 (1351932.400000) Admin login successful by 192.168.1.64 on HTTP
Dec 14 07:08:10 2011 (1325679.550000) Admin login successful by 192.168.1.64 on HTTP
Dec 13 17:48:43 2011 (1277802.830000) Admin login successful by 192.168.1.64 on HTTP
Dec 13 13:54:14 2011 (1263733.380000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 13 13:53:40 2011 ERR 2011-12-13T13:53:40Z cwmp: mt_cwmp: session error: Could not resolve host
Dec 12 22:48:16 2011 (1209375.140000) Admin login successful by 192.168.1.64 on HTTP
Dec 12 15:43:49 2011 (1184001.570000) Admin login successful by 192.168.1.64 on HTTP
Dec 12 14:02:42 2011 (1177934.140000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Dec 12 14:02:10 2011 ERR 2011-12-12T14:02:10Z cwmp: mt_cwmp: session error: Could not resolve host
Dec 12 14:02:09 2011 (1177901.510000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Dec 12 14:02:09 2011 (1177901.510000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Dec 12 14:02:09 2011 (1177901.510000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Dec 12 14:02:09 2011 (1177901.510000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Dec 12 14:02:09 2011 (1177901.380000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Dec 12 14:02:09 2011 (1177901.380000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Dec 12 14:02:09 2011 (1177901.380000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Dec 12 14:02:09 2011 (1177901.380000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Dec 11 23:03:05 2011 (1123956.760000) Admin login successful by 192.168.1.64 on HTTP
Dec 11 09:41:34 2011 (1075953.470000) Admin login successful by 192.168.1.64 on HTTP
Dec 10 23:12:59 2011 (1038238.060000) Admin login successful by 192.168.1.64 on HTTP
Dec 10 10:10:06 2011 (991348.760000) Admin login successful by 192.168.1.64 on HTTP
Dec 9 23:14:58 2011 (952040.290000) Admin login successful by 192.168.1.64 on HTTP
Dec 9 22:58:26 2011 (951048.980000) Admin login successful by 192.168.1.64 on HTTP
Dec 9 22:31:45 2011 (949447.570000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/heyxouykje (192.168.1.64:2869)
Dec 9 22:31:45 2011 (949447.510000) WGET: Error connecting to host http://192.168.1.64:2869/upnp/eventing/mpaglcdfey (192.168.1.64:2869)


Software version 4.7.5.1.83.3.31 (Type B) | Time and date 15:33 15/12/11

[#9]

your DSL connection 992.1 is ADSL1
ADSL2+ is 992.5

[#10]

Thanks for your input Pierre, I was due to be switched to ADSL2+ on the 14th, hopefully Matt will explain and answer my question.

[#11]

It could be a situation like mine, whereby your router is automatically picking the most stable connection type available rather than using the fastest. (mine was stuck on G.992.3 instead of the expected G.992.5). I'm afraid I'm not familiar with BT home hubs, so can't really advise further...
For what it's worth, forcing my connection to G.992.5 was a waste of time (no real change), so I just let the router pick what it thought was best...

[#12]

Hi AMX,
The order is complete, it was closed at midnight on the 15th. The reason it'll still be using the ADSL1 protocol is because of the speed it runs at.
I don't think it goes through the full retraining period when it moves from ADSL1 on 21CN to ADSL2, but the drops in connection will most likely have caused the reduction in speed - as per the usual process that should pick up within a couple of days, though if you're getting decent speeds from the BT speed tester and the profile's above what's set on our side then let us know and we'll give it a bump for you.

[#13]

As you can see from BT Speedtest shown below, my d/l of 1330 Kbps is a fair way below my IP Profile of  1947 Kbps, so if you could give it a bump for me that would be great.
                              regards

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download  Speed
1330 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1330 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1947 Kbps
2. Upstream Test: -provides background information.
Upload Speed
351 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 351 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

[#14]

Upped to 1900 for you

[#15]

Hi Matt,
        Thanks for the bump to 1900 Kbps, hopefully it will continue to improve as my DSL is still showing 2208