Still being billed after leaving PlusNet
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10-10-2018 8:41 PM
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I know this is a recurring theme, but I am hoping someone on here can help. I left PlusNet for another service provider at the end of August, but I am still being billed by PlusNet, even though I no longer use their services, and have today received another pre-payment email. I am pretty sure I have paid when I shouldn't, thinking it was my final payment. Does anyone know how to get the account properly closed and any monies I shouldn't have paid returned? Thank you in advance...
Fixed! Go to the fix.
Re: Still being billed after leaving PlusNet
10-10-2018 9:41 PM
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Re: Still being billed after leaving PlusNet
11-10-2018 1:20 PM
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Re: Still being billed after leaving PlusNet
13-10-2018 8:58 AM
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Thank you for your help. Although I am still not certain the account is fully closed as I am getting contradictory correspondence from Plusnet, but it has definitely moved on. I feel obliged to say it does surprise me that this practice still continues, considering the history Plusnet has with this issue, and for whatever reason (I assume higher profit margins) there doesn't seem to be the desire within the management of this company to get to the bottom of this and properly resolve the issue, rather they seem comfortable to leave "as is" and let customers complain individually, which is pretty poor on every level.
For anybody else affected I suggest you contact Ofcom. Whilst Ofcom will not actively get involved in individual cases you can feedback your own personal experiences via their website and complete their short online monitoring form - https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/billing. If the issue affects enough customers it may just help drive some changes.
13-10-2018 3:12 PM
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