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Stays of service in KT13

Paulk37
Hooked
Posts: 8
Thanks: 2
Registered: ‎25-09-2020

Stays of service in KT13

My broadband service is very intermittent. Oatlands in weybridge. Is there a problem?
6 REPLIES 6
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Stays of service in KT13

@Paulk37 It may be just your connection. Are you on an ADSL or FTTC connection, as that will influence the advice other Community members can offer?

John
Paulk37
Hooked
Posts: 8
Thanks: 2
Registered: ‎25-09-2020

Re: Stays of service in KT13

Hi john thanks for your response.

it cleared itself by 19.00. i am on adsl. might just have been a heavy loading period.

 

afternoons the service is generally up and down.

 

thx again

 

Paul

jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Stays of service in KT13

OK Paul. If it's up & down, might be worth having a quick look. If you wish, I will post the standard guide I have for this.

John
Paulk37
Hooked
Posts: 8
Thanks: 2
Registered: ‎25-09-2020

Re: Stays of service in KT13

Yes please. thank you.

jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Stays of service in KT13

OK - will do in a short while, visitor at the moment.

John
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Stays of service in KT13

@Paulk37  A good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise.

I suggest you do the Quiet Line Test first, to eliminate voice line faults, as that needs clearing before we can look at the broadband side.

Any queries, don't hesitate to post back.

John