Static IP
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- Re: Static IP
16-04-2021 1:40 PM
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Hi,
I wanted to order a static IP for my home broadband package, the account page says the 'add-on' is enabled but when I try and add or configure a static IP I'm unable to do so and it tells me to raise a ticket, but that page then says I'm unable to raise a ticket.
How would I get a static IP assigned?
Fixed! Go to the fix.
Re: Static IP
16-04-2021 1:52 PM - edited 16-04-2021 1:52 PM
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Hi @MastaFool welcome to the forums.
You do not need to configure with the static IP all you need to do is restart the modem/router. The members centre should indicate what your Static IP address is so you can check if its taken.
Dan.
Re: Static IP
16-04-2021 2:52 PM - edited 16-04-2021 3:05 PM
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Hi @Dan_the_Van ,
Thanks for the reply. When I try and look at the static IP in the member centre, I get the attached message.
Re: Static IP
16-04-2021 3:07 PM
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All you need to do is enter What’s my IP in Google to get the address.
Moderator and Customer
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16-04-2021 4:11 PM - edited 16-04-2021 4:12 PM
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Hi @MastaFool
Thanks for the screen shot, from that I think you maybe trying to add the Static IP using this method
>Members Centre >Broadband >Static IP
Have you tried
>Members Centre >Add-Ons > Static IP
Hopefully that is the answer as that's where I see my Static IP address
Dan
Re: Static IP
16-04-2021 4:17 PM
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That's the one... trust me to click on the wrong section 😁
Thanks for the help!
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