Start of third day with no internet
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Re: Start of third day with no internet
08-01-2018 2:15 PM
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Success! Dabs from Plusnet rang to confirm the engineer had been this morning and to ask how things were.
He reset my line profile from his end and asked me to reboot my modem.
I now have two and a half times the download speed I had previously and at 9Mbs, eighteen times the upload speed!
Re: Start of third day with no internet
09-01-2018 12:22 AM
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@Cerberos wrote:
His conclusion, either the BT modem is faulty or my ISP has capped my download speed.
Given all of the hassle you've had from BTOR, this is a darn rich, but sadly oh so typical. BT engineers know that its THEIR equipment which inform ISPs of the line profile and that the BTw systems can take while (and sometimes fail) to pass on profile changes.
If the PN Profile actually impacts your data speed, that suggests that you have a fixed IP address - correct?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Start of third day with no internet
09-01-2018 1:39 PM
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Correct - I have a fixed IP addess
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