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Split off - Upload uncap please

OllyM
Grafter
Posts: 36
Registered: ‎14-12-2013

Re: Split off - Upload uncap please

Please can you place an order to uncap the upload on account username lyndsaynem - migrated from Sky last night.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Split off - Upload uncap please

@OllyM
That's been placed and should complete Tuesday
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
robertlove1
Newbie
Posts: 1
Registered: ‎20-01-2014

Re: Split off - Upload uncap please

Hi
Can you uncap the upload on account robertlove1 please.
Thanks
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Split off - Upload uncap please

@robertlove1
Done, there's an order going through tomorrow for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gen88
Newbie
Posts: 5
Registered: ‎07-01-2014

Re: Split off - Upload uncap please

Could someone check if my upload has been uncapped please? I asked 2 weeks ago and finally received an email from Plusnet yesterday saying it was uncapped, but I'm still seeing the same upload speed of about 0.4 Mbps or less.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Split off - Upload uncap please

Apologies looks like that wasn't done correctly.
I've replaced the order and it should complete Monday
- Actually scratch that it looks like its stuck on our suppliers systems
I'm trying a reset to see if that does the trick
-- And it has your upload speeds are now uncapped
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gen88
Newbie
Posts: 5
Registered: ‎07-01-2014

Re: Split off - Upload uncap please

Many thanks, that seems to have done the trick.
Rivil
Newbie
Posts: 1
Registered: ‎25-01-2014

Re: Split off - Upload uncap please

Hi,
Can you please uncap my upload as well.
Thanks.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Split off - Upload uncap please

Hi there,
That's been done for you, you should be seeing an upload of around 1Mb - please let us know if that's not the case?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Split off - Upload uncap please

As an FYI, we're now placing new orders for 21CN as uncapped, so we should start to see the need for uncap requests dwindle.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Split off - Upload uncap please

Hooray!
Excellent news.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Split off - Upload uncap please

Only took us 3 years....  actually... is it longer than that?
Kelly Dorset
Ex-Broadband Service Manager
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Split off - Upload uncap please

Quote from: Chris
As an FYI, we're now placing new orders for 21CN as uncapped, so we should start to see the need for uncap requests dwindle.
Yippee - that should reduce the number of complaining posts
Am I allowed to say - better late than never  Shocked Shocked Grin
100mileshigh
Dabbler
Posts: 21
Thanks: 2
Registered: ‎02-02-2014

Re: Split off - Upload uncap please

I have got a migration due to complete on 4th Feb, only on a 20CN exchange, will I be able to get upload uncapped as currently getting 832kb upload on current ISP (xilo.net)?
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Split off - Upload uncap please

Yes, you can have Max Premium on a 20CN exchange which costs an extra £7.83 a month. You can get to the information about it and raise a ticket to order it from here: http://trials.plus.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)