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Speedtester

bigbaz
Grafter
Posts: 27
Registered: ‎19-03-2008

Speedtester

Can anyone explain why I get the following message when trying to use BT's speedtester.
I have tried using my plusnet log in name and my email addy but still cannot get in.
"System Error Image not loaded
The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your CP."
Thanks in advance.
Barry
1 REPLY 1
Santiago
Grafter
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: Speedtester

You need to enter your username as it shows in your router set up.
Have a look at this thread
I hope this helps you.