Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
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Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
25-09-2012 8:18 PM
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I changed product recently to the 80/20 Extra Fibre product after the end of 80/20 trial (which I had brilliant speeds with!) at the superb price of £19.99 (a real bargain - love PlusNet so much! :))
My order now claims it is complete but I have a couple of questions:
- My speed is still at 40Mbit though I know from the trial the line is capable of much more. Do I need to simply wait or does something need to be adjusted on my line to take advantage of the increased speeds?
- My order my allowance on the product is '120GB' though on the web site it advertises this as 250GB - will that change at my next billing date (as was suggested during the product switch process)?
Many thanks in advance!
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
27-09-2012 9:57 AM
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Sorry for the delayed reply. I've just made a change to your account which means you should now be able to achieve the increased connection speeds. With regards to the increased data allowance that's due to come into effect tomorrow.
Adam
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
27-09-2012 4:04 PM
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I've only recently become a fibre customer (when the speed was advertised as 40mb) now I've noticed a few days ago on my account it is now saying my package is estimated to give about 69mb speed but my speed is still hovering in the 35-40 area, will this change affect me too?
Thanks
Dan
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
27-09-2012 4:53 PM
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Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
28-09-2012 4:13 AM
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Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
28-09-2012 10:01 AM
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Adam
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
28-09-2012 5:11 PM
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On the up side I've been able to place an order which is due to complete on Monday.
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
28-09-2012 5:19 PM
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Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
28-09-2012 5:22 PM
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Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
29-09-2012 9:20 PM
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I switched from 40/2 to 80/20 today and so far it's still on the same speeds, but I was assuming it could take a few days to sort out. How long should I wait before following it up?
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
30-09-2012 1:55 AM
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If you just ordered it, then I think it waits until your next billing date. Certainly the admin changes wait until then (such as the new allowance), but I'm also pretty sure that the order through to BT to swap profiles is held until then.
Once the order goes through to BT, it seems to be handled within 1 or 2 days.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
30-09-2012 8:55 AM
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I ordered it a couple of weeks ago. Yesterday was my billing date and my usage allowance switched, but the speed hasn't yet.
I'm not in any huge rush. I've only just gone up from 3Mb to 38Mb in the last month, so this still seems pretty fast to me. I was just curious as to how long I could expect before it changes.
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
01-10-2012 2:03 PM
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How are your speeds performing at the minute?
Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
01-10-2012 6:04 PM
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Re: Speeds still around 40Mbit/sec after changing products to 80/20 Extra Fibre
01-10-2012 7:11 PM
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since my upgrade to the 250gb service i went from 35mbs to 65mbs and upload went from 1.6mbs to between 4-5mbs
then last friday the upload went upto over 16mbs
next day back down to between 4-5 mbs
download has stayed around the same all along.
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