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Speed tester
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- Re: Speed tester
Speed tester
21-02-2014 7:04 AM
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The Plusnet speed tester has had the following message posted for some time. Is there any chance it could be fixed?
What other speed testers do people suggest please ?
"Please Note: We are currently experiencing issues with our speed tester and results may not be 100% accurate.
"
Mal
What other speed testers do people suggest please ?
"Please Note: We are currently experiencing issues with our speed tester and results may not be 100% accurate.
"
Mal
Message 1 of 9
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Re: Speed tester
21-02-2014 9:14 AM
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It's something we'd really like to get fixed, however, we've higher priority problems open to get resolved in the first instance.
We are planning to get it sorted, rest assured.
We are planning to get it sorted, rest assured.
Message 2 of 9
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Re: Speed tester
21-02-2014 10:37 AM
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It would be nice if plusnet would give a reasonable time frame in relation to the higher priorities to get these lower priority issue(s) fixed or at least started
Examples
1 Month
6 Weeks
6 Months
12 Months
NEVER
etc etc etc
Examples
1 Month
6 Weeks
6 Months
12 Months
NEVER
etc etc etc
Message 3 of 9
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Re: Speed tester
21-02-2014 10:58 AM
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It's quite difficult to do that I'm afraid.
Not only are we working on projects to improve our Order Journey, we have open problems which are customer impacting which has certain complexities for which it's too difficult to give a timescale on resolving.
We'd love to be able to give a timescale, however, I'd rather not set an unrealistic expectation if we were unable to deliver for any reason.
Not only are we working on projects to improve our Order Journey, we have open problems which are customer impacting which has certain complexities for which it's too difficult to give a timescale on resolving.
We'd love to be able to give a timescale, however, I'd rather not set an unrealistic expectation if we were unable to deliver for any reason.
Message 4 of 9
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Re: Speed tester
21-02-2014 11:16 AM
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Message 5 of 9
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Re: Speed tester
21-02-2014 4:32 PM
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Thanks Art - I wonder why PN cant use that !
Message 6 of 9
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Re: Speed tester
21-02-2014 5:29 PM
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Hi Mal, it's the one PN gave me in the week when I had a problem.
Message 7 of 9
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Re: Speed tester
24-02-2014 11:32 AM
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Cris,
Can't you just use the BTW one that Artmo linked to - it's quit basic compared with many other tested - but at least it seems to work ok.
Mal
Can't you just use the BTW one that Artmo linked to - it's quit basic compared with many other tested - but at least it seems to work ok.
Mal
Message 8 of 9
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Re: Speed tester
24-02-2014 11:43 AM
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That's where we advise our customers to go when you complete the Faults Checker online at http://faults.plus.net
This information is displayed here http://www.plus.net/support/broadband/bbfaults/bt_speed_tester.shtml too.
We'll work to get the Speed Tester fixed as soon as we can, but as artmo has stated, you can use the BT Speedtester in the meantime.
This information is displayed here http://www.plus.net/support/broadband/bbfaults/bt_speed_tester.shtml too.
We'll work to get the Speed Tester fixed as soon as we can, but as artmo has stated, you can use the BT Speedtester in the meantime.
Message 9 of 9
(538 Views)
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