Speed slower and slower
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- Speed slower and slower
Speed slower and slower
04-06-2018 8:33 PM
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Re: Speed slower and slower
04-06-2018 9:40 PM
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Do you know if the engineer did any form of reset on the connection? If so, it can take 10 days (according to the engineer who visited me last week) for the connection to stabilise. If it's over 10 days, I'd raise it with support again, and they'll be able to perform a speed check themselves and see if there's something wrong. If it's under 10 days, it's probably best to wait and hope that it'll sort itself out.
Hope the speed does improve for you - either by itself, or through Support's help.
Re: Speed slower and slower
05-06-2018 12:26 AM
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If this is FTTC then there is no 10 stabilisation period.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Speed slower and slower
05-06-2018 5:43 AM
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Moderator's note:
Thread moved from Plusnet Feedback to Broadband.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Speed slower and slower
05-06-2018 11:43 AM
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Hi Lee. From what I can see your speeds are still restricted because of the connection drops there were present on the line. As the fault has been resolved I've reset your line now.
Can you retest your speeds after about 10 minutes letting us know how it goes?
Re: Speed slower and slower
05-06-2018 1:50 PM
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Re: Speed slower and slower
05-06-2018 2:11 PM
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Re: Speed slower and slower
05-06-2018 2:40 PM
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Sorry to hear that change has made things worse.
As line tests aren't finding the cause of the issue now I'd recommend raising a broadband fault at http://faults.plus.net
Re: Speed slower and slower
10-06-2018 6:05 PM
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Re: Speed slower and slower
11-06-2018 9:10 AM
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