Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed slowdown
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Speed slowdown
Speed slowdown
30-05-2010 8:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
last day or so I have noticed a slowdown on my broadband speed. Just done some speed tests,
tests were performed with the Netgear router plugged into the master socket, no extension cables.
Everything was fine a few days ago. I believe I am on 21cn as doing some speedtests last week, I was getting around 9-10 mbs.
tried to raise a ticket but all I got was "This fault checker is for ADSL products only. Please use the Help Assistant to report a problem with your account."
Hope you can help.
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 135 k
Download speed achieved during the test was - 63 Kbps
For your connection, the acceptable range of speeds is 50-135 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 135 Kbps
tests were performed with the Netgear router plugged into the master socket, no extension cables.
Everything was fine a few days ago. I believe I am on 21cn as doing some speedtests last week, I was getting around 9-10 mbs.
tried to raise a ticket but all I got was "This fault checker is for ADSL products only. Please use the Help Assistant to report a problem with your account."
Hope you can help.
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 135 k
Download speed achieved during the test was - 63 Kbps
For your connection, the acceptable range of speeds is 50-135 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 135 Kbps
Message 1 of 5
(937 Views)
4 REPLIES 4
Re: Speed slowdown
30-05-2010 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your router stats will indicate your ADSL connection and the general rule appears to be test the connection with the offical BT speed tester for accurate results [www.speedtester.bt.com] then post the results for both
Message 2 of 5
(475 Views)
Re: Speed slowdown
30-05-2010 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT Speedtest results in first post.
Router stats:
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 35.5 db 16.3 db
Noise Margin 25.3 db 29.0 db
Router stats:
ADSL Link Downstream Upstream
Connection Speed 283 kbps 440 kbps
Line Attenuation 35.5 db 16.3 db
Noise Margin 25.3 db 29.0 db
Message 3 of 5
(475 Views)
Re: Speed slowdown
30-05-2010 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there any noise on the line when you use your phone?
Have you got any other extensions (used or unused) - if so can you try using the test socket inside the master socket.
Can you reboot your router and then post the router stats.
Have you got any other extensions (used or unused) - if so can you try using the test socket inside the master socket.
Can you reboot your router and then post the router stats.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 5
(475 Views)
Re: Speed slowdown
30-05-2010 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did a quiet line test, no noticable noise.
There are other extensions, but have unplugged them and plugged directly into the test socket.
BT speedtest results:
Your configured download throughput speed for this service is 135 k
Download speedachieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.69:33.33:50.98 (SBE:NBE:PBE)
Router stats after reboot:
ADSL Link Downstream Upstream
Connection Speed 283 kbps 444 kbps
Line Attenuation 35.0 db 16.3 db
Noise Margin 25.7 db 28.4 db
There are other extensions, but have unplugged them and plugged directly into the test socket.
BT speedtest results:
Your configured download throughput speed for this service is 135 k
Download speedachieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.69:33.33:50.98 (SBE:NBE:PBE)
Router stats after reboot:
ADSL Link Downstream Upstream
Connection Speed 283 kbps 444 kbps
Line Attenuation 35.0 db 16.3 db
Noise Margin 25.7 db 28.4 db
Message 5 of 5
(475 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page