Speed restriction not being lifted - please help
Quote from: AJTWWE So what are the peak and off peak times on the brandband your way options
Use your allowance to look at the PlusNet web page.
As the OP to this thread I'd like to add a few comments.
@AJTWWE I am on Premier 2 which gives me a 30GB peak and no fixed limit off-peak. I am sure PN would give a gentle prod if the off-peak was regularly in excess of 150-200GB
@Be3G I remember the days you had to change you router login details to BT's so then it must have by-passed PN's system. These days you don't do that, at least, not for the first three tests.
@jameseh: Appreciate your time and effort in helping sorting these issues and keeping us updated. Shame the weekend staff couldn't do it! They really need to be updated on usage allowances and full Custeromer Service rather than the attitude I picked on of 'hey, it's your fault'.
I was consistantly told that there were no restrictions still applied to my account and that there were no other problems.
The mention of compensation was mentioned. I not looking for financial recompense but how about a period of 48 hours with no peak-time so that I can do the updates this and tomorrow evenings that I had intended to do today
Is this possible?
My usage has also been reset and it's peak time and I am still get speeds reported of over 5M DL. One thing I have noted when I previously had speed issues that were PN's fault was that the speedtesters tend to take an extremely long time to complete and even fail to actually stop at 100% for UP. For other things that tend to be outside of PN's control like contention, weather, etc this never happens.
Once again, thanks to all those involved in sorting this mess out.
@AJTWWE I am on Premier 2 which gives me a 30GB peak and no fixed limit off-peak. I am sure PN would give a gentle prod if the off-peak was regularly in excess of 150-200GB
@Be3G I remember the days you had to change you router login details to BT's so then it must have by-passed PN's system. These days you don't do that, at least, not for the first three tests.
@jameseh: Appreciate your time and effort in helping sorting these issues and keeping us updated. Shame the weekend staff couldn't do it! They really need to be updated on usage allowances and full Custeromer Service rather than the attitude I picked on of 'hey, it's your fault'.
I was consistantly told that there were no restrictions still applied to my account and that there were no other problems.
The mention of compensation was mentioned. I not looking for financial recompense but how about a period of 48 hours with no peak-time so that I can do the updates this and tomorrow evenings that I had intended to do today
Is this possible?My usage has also been reset and it's peak time and I am still get speeds reported of over 5M DL. One thing I have noted when I previously had speed issues that were PN's fault was that the speedtesters tend to take an extremely long time to complete and even fail to actually stop at 100% for UP. For other things that tend to be outside of PN's control like contention, weather, etc this never happens.
Once again, thanks to all those involved in sorting this mess out.
