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Speed issues with Usenet

ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Speed issues with Usenet

Been getting poor to non-existent connection speeds to my usenet provider - usenetmonster.  They are saying their end is OK, and have asked for a tracert.  Does this look OK to anyone?
Tracing route to bignews.usenetmonster.com [198.186.190.162]
over a maximum of 30 hops:
  1     *        *        *     Request timed out.
  2    40 ms    41 ms    42 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    31 ms    32 ms    41 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4   219 ms   210 ms   215 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    49 ms    43 ms    32 ms  ge2-2.fr1.lon.llnw.net [193.203.5.68]
  6    32 ms    42 ms    43 ms  ve5.fr3.lon.llnw.net [69.28.171.137]
  7    99 ms   119 ms   104 ms  tge7-2.fr3.lga.llnw.net [69.28.171.125]
  8   121 ms   106 ms   121 ms  tge2-4.fr3.iad.llnw.net [69.28.171.157]
  9   119 ms   118 ms   125 ms  208.111.133.123
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12  4007 ms  2906 ms     *     198.186.190.162
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *     4478 ms     *     198.186.190.162
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *     3389 ms  198.186.190.162
Trace complete.

Doesn't to me.  :-)  Same destination from web-based trace route tool looks like:
traceroute to bignews.usenetmonster.com (198.186.190.162), 128 hops max, 40 byte packets
1  gw (192.168.1.1)  0.868 ms  1.060 ms  0.883 ms
2  portorange-florida-rtr122-128.cfl.rr.com (10.122.128.1)  10.398 ms  12.120 ms  23.659 ms
3  orlando-florida-rtr3.cfl.rr.com (24.95.230.236)  11.180 ms  12.597 ms  24.752 ms
4  gig4-0-0.orldflaabv-rtr3.cfl.rr.com (24.95.228.189)  14.299 ms  13.189 ms  15.547 ms
5  77.228.95.24.cfl.res.rr.com (24.95.228.77)  25.377 ms  17.085 ms  16.172 ms
6  ge-1-3-0.cr1.atl20.tbone.rr.com (66.109.6.104)  28.340 ms  23.714 ms  28.192 ms
7  ae-1-0.pr0.atl20.tbone.rr.com (66.109.6.177)  46.910 ms  24.711 ms  27.563 ms
8  66.109.9.62 (66.109.9.62)  25.065 ms  27.225 ms  35.830 ms
9  ve5.fr4.atl1.llnw.net (68.142.119.194)  27.040 ms  48.601 ms  27.092 ms
10  tge1-2.fr4.iad.llnw.net (69.28.172.34)  45.815 ms  51.956 ms  46.285 ms
11  208.111.133.115 (208.111.133.115)  65.002 ms  40.018 ms  45.345 ms
12  198.186.190.162 (198.186.190.162)  41.291 ms  41.109 ms  66.015 ms

The provider has a range of ports available, but changing ports hasn't made it any better.
I'm on premier, so I'd expect reasonable speeds this morning, and usually get them, but today, was hardly able to make any connections, and not able to download anything using them.
Is this fodder for a support ticket to Plusnet?  Anyone else use usenetmonster?
General browsing is OK, syncing at around 4Mb/s, getting around 400KB/s using http://www.thinkbroadband.com/download.html, so that's all fine.  Connected via pcl-ag03 and a Netgear DG834G v3.  At the start of a billing month, so well within any usage limits.  (Not likely to get anywhere near the limits with things as they are!)
thanks
26 REPLIES 26
Community Veteran
Posts: 26,785
Thanks: 985
Fixes: 10
Registered: ‎10-04-2007

Re: What does this tracert look like to you? Problems with usenet.

Have you only been getting the poor speeds since Saturday?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: What does this tracert look like to you? Problems with usenet.

Looks like a routing issue from there side.
Here is a tracert from me:-
traceroute to bignews.usenetmonster.com (198.186.190.162), 30 hops max, 40 byte packets
1  phoenix. (10.80.3.250)  0.280 ms  0.252 ms  0.231 ms
2  192.168.1.254 (192.168.1.254)  75.680 ms  75.371 ms  75.053 ms
3  lo0-plusnet.pcl-ag01.plus.net (195.166.128.27)  83.219 ms * *
4  * * *
5  * * *
6  * * *
7  * * *
8  tge7-2.fr3.lga.llnw.net (69.28.171.125)  156.267 ms  110.923 ms *
9  * * *
10  * * *
11  * * *
12  * * *
13  198.186.190.162 (198.186.190.162)  145.716 ms  146.574 ms *
Can you change the routing to you from their side? When I used Easynews they had a screen where you could check/change the route they took.
ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Re: What does this tracert look like to you? Problems with usenet.

Quote from: jelv
Have you only been getting the poor speeds since Saturday?

Hi Jelv.  Could be, yes.  Why, has something changed since then?
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: What does this tracert look like to you? Problems with usenet.

Yes, there's been a major BT cable problem in East London - see the Service Status page.
ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Re: What does this tracert look like to you? Problems with usenet.

Much better this morning:
Tracing route to bignews.usenetmonster.com [198.186.190.162]
over a maximum of 30 hops:
  1    *        *        *    Request timed out.
  2    34 ms    31 ms    32 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    32 ms    31 ms    31 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    32 ms    31 ms    30 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    33 ms    33 ms    40 ms  ge2-2.fr1.lon.llnw.net [193.203.5.68]
  6    31 ms    38 ms    31 ms  ve5.fr3.lon.llnw.net [69.28.171.137]
  7    98 ms    99 ms    99 ms  tge7-2.fr3.lga.llnw.net [69.28.171.125]
  8  103 ms  104 ms  104 ms  tge2-4.fr3.iad.llnw.net [69.28.171.157]
  9  293 ms  202 ms  202 ms  208.111.133.123
10  105 ms  105 ms  105 ms  198.186.190.162
Trace complete.

Let's see how long it lasts...!  :-)
ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Re: What does this tracert look like to you? Problems with usenet.

Quote from: Anotherone
Yes, there's been a major BT cable problem in East London - see the Service Status page.

Ah yeah, read about that.  I'm in Cheshire, so hopefully out of reach of that particular issue.  :-)
Andy
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: What does this tracert look like to you? Problems with usenet.

No, not so. PN's Gateway's along with many from other ISP's are all in Telehouses located in and around that part of London and are affected by the loss of the circuits. The loss of Gateways means that those that are still working are now congested and throughput will be down.
Community Gaffer
Community Gaffer
Posts: 13,934
Thanks: 1,465
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Registered: ‎04-04-2007

Re: What does this tracert look like to you? Problems with usenet.

Quote from: ahmahmahm
Quote from: Anotherone
Yes, there's been a major BT cable problem in East London - see the Service Status page.

Ah yeah, read about that.  I'm in Cheshire, so hopefully out of reach of that particular issue.  :-)

No chance of that I'm afraid Andy. Like @Anotherone says, it's taken down one of our 622Mbps central pipes. This is still down now which means we've 10% less capacity than normal and have had to put mush harsher rate limits and throttling on things during peak time. Take a look here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

tobykim
Grafter
Posts: 105
Registered: ‎25-02-2009

Usenet

Anyone seeing slow speeds this morning on BBYW3 Astraweb tried ag1 was very slow now on ago3 which is slightly better but not much, should be line speed at this time of day so shouldn't be throttling
Moderator
Moderator
Posts: 20,971
Thanks: 2,960
Fixes: 592
Registered: ‎11-01-2008

Re: Usenet

Have a look here, might explain what you are seeing:
http://community.plus.net/forum/index.php/topic,75520.0.html
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
tobykim
Grafter
Posts: 105
Registered: ‎25-02-2009

Re: Usenet

Thanks for the quick response I knew about the cable problem but it went right out of my head, too early in the morning I think. Just hope it gets fixed soon although it seems like it's a big job  Sad
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Usenet

Yep, they've got to bring up cable from 32m underground and relay it from what I can tell.
Community Veteran
Posts: 38,460
Thanks: 1,032
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Registered: ‎15-06-2007

Re: Usenet

This is one of the better places for keeping up to date
http://noc.enta.net/2009/04/outage-framestream-leased-lines/comment-page-1/#comment-15785
i did read somewhere that it was a borer doing something for the Olympic site which did the damage  Angry
Community Veteran
Posts: 26,785
Thanks: 985
Fixes: 10
Registered: ‎10-04-2007

Re: Usenet

How come Entanet are able to post useful BT information when a Plusnet (part of the BT group) has to rely on users posting links to the Entanet site?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)