Speed issue
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- Re: Speed issue
Speed issue
10-09-2011 10:51 AM
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Yesterday at 1pm dowload speed
1180kbps
1309kbps
1244kbps
Upload speed constant at 374kbps
Today at 10:30am
416kbps
1061kbps
913kbps
Upoad speed
131kbps
374kbps
373kbps
I will be happily loading pages when I get a message "unable to upload page" and on trying IE 8 I get a similar message. this happesn several or more times a day. If I click on the message to reload, it normally comes back straight away.
When using Skype a message comes up stating that it cannot support video. On switching to voice only, voice keeps breaking up. I have reloaded Skype but it is still the same. In June / July I had no problems with Skype.
I actually got so desperate that I formatted my hard drive and reloaded everything but it is still the same. Router is a Belkin 54G and about 6 years old. BT have been working on our exchange for the past few months . Seems there is someoen there nealry every day. the exchange serves a rural area with about 1000 subscribers and we live about 2.5 miles from the exchange.
Never had any problems with speed until recently within the past month. I would really like to get this resolved as use Skype quite a bit to contact relatives overseas.
Re: Speed issue
10-09-2011 3:36 PM
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Re: Speed issue
12-09-2011 12:46 PM
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"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Took ages before this message came up. Very frustrating and like reverting back to 56k modems! Using my broadbandspeed shows average of 6mb over three tests, but to load a page seems to take forever. Any suggestions?
Re: Speed issue
12-09-2011 5:04 PM
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You've been connected for 56 days, so a reboot may help. Let me know how it goes.
Jojo
Re: Speed issue
12-09-2011 5:25 PM
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Re: Speed issue
12-09-2011 5:51 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed issue
13-09-2011 7:41 AM
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Re: Speed issue
13-09-2011 8:28 AM
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Re: Speed issue
13-09-2011 8:38 AM
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Re: Speed issue
13-09-2011 10:19 AM
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Download speed achieved during the test was - 188 Kbps for your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information: Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
It seems to be even slower today with web pages hanging before they load. It is getting very frustrating! Using mybroadbandspeed I get the following;
Date Download Speed Upload Speed
Today 10:18 1747 kbps (218kB/s) 374 kbps (46.8kB/s) Share
Today 10:17 1969 kbps (246kB/s) 374 kbps (46.8kB/s) Share
Today 10:17 1962 kbps (245kB/s) 375 kbps (46.9kB/s)
Re: Speed issue
13-09-2011 10:22 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Speed issue
13-09-2011 2:54 PM
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5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-02-18 17:00:10
Current line speed: 6.5 Mb
I am not getting anywhere near 6.5 Mb and never have to the best of my knowledge. Has always averaged at about 4.8 Mb.
Re: Speed issue
14-09-2011 9:15 AM
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I've some line checks on BT systems and I can't see anything obvious that may be causing that. We have the records of your BT speed test so that's a good start for us to try to find out what's going on. Can you raise a fault so I can get our faults team to investigate it for you.
Jojo
Re: Speed issue
14-09-2011 9:38 AM
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How would I be able to check without having to buy another router or micrtofilters?
PS I would like to make ti quite clear that as stated earlier, the issue appears to be intermittent. One minute I have plenty of speed and no issues, then suddenly it will just hang and afer a awhile you get the error message that the page cannot load. Other times it loads partly and you have to do the reload for the page to load. Funny enough on the reload, most times it will work straight away. Does this in IE and FF. Quite annoying when doing Online banking as you get timed out.
Re: Speed issue
14-09-2011 10:17 AM
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Quote as stated earlier, the issue appears to be intermittent
Could it be that your computer is downloading updates or performing some other online actions in the background?
Jojo
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