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Speed issue and latency returned & new issue
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Speed issue and latency returned & new issue
13-06-2013 8:01 PM
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Hi my speed and latency issue appears to have returned again original ticket number #66218711 but now it seems the openreach modem is cutting out after overheating it does work again after it has cooled down but seems to be dropping the connection which now looks to have caused DLM to kick in im having to put a small fan next to the openreach modem just to keep a cool flow of air over it to enable me to be able to post the issue here .
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Re: Speed issue and latency returned & new issue
13-06-2013 8:14 PM
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What surface is it sitting on? Might be worth putting on something metal to act as a heat sink and keeping out of direct sunlight if it really gets that hot. Mine doesn't get warm at all though, only the plusnet supplied router gets a bit toasty.
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Re: Speed issue and latency returned & new issue
13-06-2013 8:40 PM
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Openreach modem is not in any direct sunlight i have the modem standing up right never had it fixed to the wall no heat source close to it .
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Re: Speed issue and latency returned & new issue
13-06-2013 11:13 PM
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Re: Speed issue and latency returned & new issue
14-06-2013 11:29 AM
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Hi James,
Thanks for your time on the phone, as discussed I've booked an engineer appointment for you to attend tomorrow 15th June) between 1pm-6pm. I've added to the notes that your IP profile has dropped so hopefully the engineer will do a line reset for you.
I've created a ticket{#70765143) on your account and passed it to our faults team to monitor.
Let me know how you get on.
Thanks for your time on the phone, as discussed I've booked an engineer appointment for you to attend tomorrow 15th June) between 1pm-6pm. I've added to the notes that your IP profile has dropped so hopefully the engineer will do a line reset for you.
I've created a ticket{#70765143) on your account and passed it to our faults team to monitor.
Let me know how you get on.
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- Re: Speed issue and latency returned & new issue