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Speed has got really slow the last few days

richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Speed has got really slow the last few days

Over the last few days my internet speed has got really slow. About a week ago when I did a speed test it was running at around 1Mb/s which isn't great but it did the job.
The last few days it has gotten unbearably slow. And when I have run speed tests the download speed is always now around 0.2Mb/s which is awfully slow.
It's just happened in the last 4 days and it seems to be at 0.2Mb/s no matter what time of day it is.
It is getting really frustrating. Why has my speed dropped so much in the last few days?
Thanks
Here is results of speed test I just ran at 18:52 on 09/10/2010:
19 REPLIES 19
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Speed has got really slow the last few days

run the BT speedtest and advise
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

I tried to do that BT speedtest thing and it came up with this:
Download speedachieved during the test was - 190 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2048 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
dick:quote
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Speed has got really slow the last few days

That's not good - can you check the current line speed here https://portal.plus.net/my.html?action=data_transfer_speed
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

ok I went to that last link and it came up with:
Phone exchange:
    INVERNESS MACDHUI
Estimated line speed:
    3.0 - Checked on 2010-01-07 18:26:03
Current line speed:
    250
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Speed has got really slow the last few days

That explains it.
You must have had a low sync 2 or 3 days ago and the IP profile has recovered but the Plusnet mirror of it hasn't picked it up yet.
You could give them a call and see if you can get them to nudge it manually
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

ok thanks. I'm not sure exactly what that means but I phoned them up and told them what you said and asked if they could nudge me and she said I have to do 3 of those BT speed test things at different times and some other tests before she can help  Undecided
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

ok I did the bt speed tester again and it came up with this:
Download speedachieved during the test was - 175 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :0 Kbps(DOWN-STREAM), 0 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed has got really slow the last few days

Hi richardm86,
I've just checked your line and both BT & PN profiles are now showing 1750. What speed are you getting now?
Jojo Smiley
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

Hi Jo,
I just ran BT speed tester again and I got this:
Download speedachieved during the test was - 177 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2240 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
And these are the results from speedtest.net:

So it's still running really slow  Sad
I did the test at here: https://portal.plus.net/my.html?action=data_transfer_speed ; again:
Phone exchange:
    INVERNESS MACDHUI
Estimated line speed:
    3.0 - Checked on 2010-01-07 18:26:03
Current line speed:
    1750
But my speed is still really slow...
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

I just tried it again and it's now fast again  Smiley
Download speedachieved during the test was - 1465 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps

Is this about as fast as I can expect from my line?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Speed has got really slow the last few days

Hi richardm86,
Yes, it seems as though the profile lift was lagging behind a bit. As far as the speed goes, I would expect you to get more than what you are currently getting. Looking at your connections since the 5th it would appear there is an underlying problem. The main thing causing the lower sync rate is the SNR during my test was 16dB. What are your connections like at home, are you using any extensions etc? Are you in the master/test socket?
Jojo Smiley
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

Ok, I had a look at my connections. It looks like the master socket is in a little cupboard downstairs. It doesn't have a hole to put a phone in, its a blank plate, but it does have a test socket when i unscrew the plate. From this socket it runs off 2 ways to an extension socket in the living room and an extension socket upstairs. My router is plugged into the extension socket that is upstairs as that is where the office is.
What sort of speed should I be able to get? I know the Inverness exchange is suppose to be pretty poor compared to the rest of the UK.
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

It's started going slow again...
Download speedachieved during the test was - 196 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
richardm86
Dabbler
Posts: 15
Registered: ‎09-10-2010

Re: Speed has got really slow the last few days

I am still running at very slow speed:
Download speedachieved during the test was - 198 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
It looks like PN still have my profile at 250kb 😕
Phone exchange:
    INVERNESS MACDHUI
Estimated line speed:
    3.0 - Checked on 2010-01-07 18:26:03
Current line speed:
    250