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Speed faults - information needed to help diagnosis

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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Speed faults - information needed to help diagnosis

There are a steady number of users asking why their speeds have dropped or are low.
For the community to assists the following information should be posted to the topic you have already started or a new topic started with this information and a full description of the issues being faced.
[list type=decimal]
  • Router stats - noise margin, speed and attenuation (upstream and downstream) - only available for ADSL not FTTC
    If you have a Plusnet supplied Thomson router this link will give them. Alternatively put your router in here for guidance
    For the latest router - Technicolor 582n - this explains how to get them. You will need to click on View More against DSL Connection to get the information we need http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#lineStats

  • Result of a BT speedtest http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do but only for IP profiles. If you want a full speed check use this http://speedtest.btwholesale.com/ and then Further diagnostics for the IP profiles

  • Current Line Speed from here (note that there doesn't appear to be an accessible equivalent for Madasafish customers)


  • Checking using the test socket.
    This video explains exactly what to do

    EDIT - Updated to reflect the even newer new BT Speedtest however it may give a very silly upstream speed result so should only be used for checking the IP profiles
    EDIT - link to getting to test socket with one of the new BT VDSL Interstitial faceplate http://www.coolwebhome.co.uk/faceplate/
    Thanks to Andrew at TBB
    EDIT - link to Plusnet page of typical master sockets https://portal.plus.net/support/broadband/master-socket-guide.shtml
    8 REPLIES 8
    Highlighted
    Grafter
    Posts: 19,757
    Registered: ‎30-07-2007

    Re: Speed faults - information needed to help diagnosis

    Smiley Roll_eyes Roll_eyes
    Highlighted
    Grafter
    Posts: 295
    Registered: ‎24-05-2011

    Re: Speed faults - information needed to help diagnosis

    Hi Oldjim
    I am a customer of Madasafish....how do I login to the plusnet member centre? It appears you have to have a provider from Plusnet, Force9 or Free-Online?
    Thanks
    Highlighted
    Community Veteran
    Posts: 38,460
    Thanks: 1,033
    Fixes: 62
    Registered: ‎15-06-2007

    Re: Speed faults - information needed to help diagnosis

    Good point - is there an equivalent  to the Current Line Speed in the Madasafish member centre - if so I will add it
    However judging by this http://community.plus.net/forum/index.php?topic=85144.0 there isn't so I will add a note
    Highlighted
    Grafter
    Posts: 295
    Registered: ‎24-05-2011

    Re: Speed faults - information needed to help diagnosis

    You mention the 'Madasafish member centre'......where is this?
    Alex
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    Community Veteran
    Posts: 38,460
    Thanks: 1,033
    Fixes: 62
    Registered: ‎15-06-2007

    Re: Speed faults - information needed to help diagnosis

    Not being a Madasafish customer I don't know but this should be it https://secure.madasafish.com/myaccountdx/summary/
    Community Veteran
    Posts: 38,460
    Thanks: 1,033
    Fixes: 62
    Registered: ‎15-06-2007

    Re: Speed faults - information needed to help diagnosis

    Thread tidied up and locked as it wasn't the intention that posters would add their problems to it.
    If there are any comments about the content please send me a PM
    Highlighted
    Community Veteran
    Posts: 38,460
    Thanks: 1,033
    Fixes: 62
    Registered: ‎15-06-2007

    Re: Speed faults - information needed to help diagnosis

    New BT wholesale speedtester added to first post - this seems to be much more reliable
    Highlighted
    Community Veteran
    Posts: 38,460
    Thanks: 1,033
    Fixes: 62
    Registered: ‎15-06-2007

    Re: Speed faults - information needed to help diagnosis

    New direct link to the BT diagnostics test added - a big improvement