Speed dropped to 2.6mbps

[#1]

Hi I have updated the ticket and it requested i posted here when done

[#2]

Thanks.

I've dropped you a reply to your ticket now.

[#3]

Thanks I have replied now

[#4]

Cheers. Me too now. I've booked the appointment in for Monday afternoon for you.

Let us know how it goes.

[#5]

Hi I requested the engineer between 1-6pm and it says booked 8am to 1 pm please get this changed

[#6]

Sorry, my fault. I typed the wrong timeslot onto the ticket.

The appointment itself is actually booked in for 1pm to 6pm. Apologies for this.

[#7]

Lovely thanks very much

[#8]

No problems.

Fingers crossed the visit goes well.

[#9]

Hi

 Had the engineers visit and it appears to be a problem your end something to do with DNS and you stopping my connection your end as my line was syncing at over 5mbp/s and up to 6 at times when he was here but it also dropped and said I was when it was clearly   not working. 

[#10]

@mkc66

There aren't actually any engineer notes against the job so I contacted our suppliers for confirmation and all they could say is there were some external changes made to the connection.

This was your line stats before the visit:

			Test Executed On:	2018-08-30 T19:03:58.799Z
xDSL Status Test Summary
Sync Status:	Circuit In Sync
General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information Loop Loss: 30.7 45.5 SNR Margin: 10.5 6.0 Errored Seconds: 0 7 HEC Errors: 0   Cell Count: 74518 81090 Speed: 864 3392

Indicative Line Quality:

R

Current BRAS Profile(CVLAN rate):

3381

This is after the visit: 

Test Executed On:

2018-09-03 T17:34:19.505Z

Sync Status:	Circuit In Sync
General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information Loop Loss: 30.7 48.5 SNR Margin: 10.0 6.5 Errored Seconds: 0 0 HEC Errors: 0   Cell Count: 157569 334324 Speed: 864 5760

Indicative Line Quality:

A

Current BRAS Profile(CVLAN rate):

5742

There's a noticeable difference there with line quality is showing as improved with a 2 meg increase in sync. The data from the increase hadn't filtered through to the account so that still had the lower profile. I've just updated that and it should be noticeable shortly.  

[#11]

Well to be honest most of that means nothing to me what I can say was I had a connection of about 5mbp/s till early evening when it stopped working again I have just checked and it is back and the speed has now dropped again back to roughly 2.8mbp/s

He did say his report will be passed back to,Plusnet so maybe that hasn’t been done yet 

[#12]

Hi @mkc66,

I've taken a look into this fault today and raised a response via the open ticket on your account which can be viewed here. I hope this helps but if you have any further queries or issues a this stage please let us know and we'll be happy to investigate further.

[#13]

When you say the lower end of speed I was getting a reliable 4.5 mbps till recently when it dropped to roughly 2.5 mbps it has even risen to the breakneck speed of 5.05 mbps and according to he engineer syncing at over 6 mbps tonight it has dropped again to a paltry 1.4 mbps, the engineer said it was down to you stopping my connection something regarding a DNS error so I would say there is still a problem your end that need fixing please

[#14]

Hi @mkc66

I have reset your line for you, and also updated your ticket at https://www.plus.net/wizard/?p=view_question&id=182167494

[#15]

Well for the last 2 to 2 half hours there has been no usable. Internet even though the router says connected !!