Speed dropped ticket #67862626

[#1]

I raised a ticket #67862626 last night.
Sometime between 10:56am and 9:38pm 3 April, my broadband had a fit, my speed dropped from 13.73 to 2.27 Mbps. (I have a nasty habit of checking such details!). Tried the "Gateway Hop" but didn't resolve anything. Final resort closed down Internet connection, and powered the router off and back on. Still no joy.
I ran BTW Performance Test (wished I took a screenshot now) and prompted me to run a TAP3 test, which I did.
Bit of a surprise result though (in the previous 2 tests it had reported download speed approx 2 Mbps) as it came back with:
BT Performance Tester Tool indicates poor service throughput after 3rd test
13.86 Mbps Download  
0.01 Mbps Upload  
So... I guess its one way to say there's a problem with my line, and report incorrect figures!
As it currently stands, Speedtest.net reports Download 2.27Mbps, Upload 1.00Mbps
Plusnet Current line speed: 2.4Mb (Estimated 11Mb)
I usually get Download: 13-14Mbps, Upload: 1.00Mbps
Here's the stats from my router:
xdsl info expand=enabled
Physical Layer Statistics:        
 Modem state:                   up
 Up time (Days hh:mm:ss):       0 days, 17:00:41
 xDSL Standard:                 ITU-T G.992.5
 xDSL Annex:                   Annex A
 Channel Mode:                       Interleaved
 Number of reset:               1
 Chipset Vendor info (G.994.1):   Local Remote
   Country code:                   B500   B500
   ID:                             BDCM   IFTN
   Specific:                       0000   71BE
 System Vendor info (showtime): Local Remote
   Country code:                 0F00   0000
   ID:                           TMMB   ----
   Specific:                     3C61   0000
 Bearers generic info           DS         US      
   Payload rate [Kbps]: 16344     1239  
   Attenuation [dB]:     28.5           13.8          
   Margins [dB]:         9.1            6.0            
   Output power [dBm]:   0.0            12.8          
   Number of bearers:           1
   Bearer 0                     DS         US      
     INP [DMT symbols]:     1.03           0.20          
     Delay [ms]:           6.79           5.95          
     Depth []:           96             0.00
     R:                   12         0      
G.997.1 Statistics (last 24 hours):        
 Failures:
   Line failures               Near end
     Loss of signal (LOS):   1      
     Loss of frame (LOF):     9      
     Loss of power (LPR):   0      
 Performance monitoring:
   Line PM:           Near end
     Error second (ES):     90      
   Channel PM:         Near end Far end
     Bearer 0:
       Code Violation (CV):     99       7      
       FEC:                     9138028   22      
   ATM data path PM:             Near end Far end
     Bearer 0:
       HEC violation count (HEC):       1324     N/A

Checked the Exchange and it showed Green. Now to sit back and wait for a response I guess, unless I've missed any other info?  
*Edit* I'm wired, and quiet phone line tested too 

[#2]

Hi MsDizzie,
I've run through the usual checks and it's not showing anything out of the ordinary, our faults team will test your line and we'll update you as soon as we have further information.
Chris.

[#3]

Very odd... thanks chrispurvey, I'll wait to see what the faults team find out

[#4]

Quote from: chrispurvey

I've run through the usual checks and it's not showing anything out of the ordinary, our faults team will test your line and we'll update you as soon as we have further information.

Actually there was something out of the ordinary 
Duaine from the Faults Team spotted it as:
Fault located to WP profile being set at 2400 / Now updated to 14400 (there's a BIG difference!)
Now I'm happy again 

[#5]

It look's like it had changed after I checked, glad that's sorted for you either way