Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed dropped nearly 20meg since installed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Speed dropped nearly 20meg since installed
Speed dropped nearly 20meg since installed
25-08-2013 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The other day my speed suddenly dropped from 72 meg to 54 meg. I raised a ticket and got the following reply:-
Thank you for getting back to us. I have tested your line and I was not able to find any problems. As you reported the sync has now dropped from 72 Mb/s to 54 Mb/s. Unfortunately I was not able to find a fault as the line now dropped to the speed estimated for your line. The speed was higher very likely to the fact that there was not many circuits connected at your cabinet. As this number increases the speed will drop down to the estimate as this is calculated in by the algorithm that provides the estimate.
Is this right??? I've been happily getting 72 meg for past 3/4 months
Thank you for getting back to us. I have tested your line and I was not able to find any problems. As you reported the sync has now dropped from 72 Mb/s to 54 Mb/s. Unfortunately I was not able to find a fault as the line now dropped to the speed estimated for your line. The speed was higher very likely to the fact that there was not many circuits connected at your cabinet. As this number increases the speed will drop down to the estimate as this is calculated in by the algorithm that provides the estimate.
Is this right??? I've been happily getting 72 meg for past 3/4 months
Message 1 of 5
(855 Views)
4 REPLIES 4
Re: Speed dropped nearly 20meg since installed
04-09-2013 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the same issue. Had fibre installed last October, got speeds of around 65Mb, then has dropped to around 45Mb since January. Had line checked out with no problems.
Message 2 of 5
(519 Views)
Re: Speed dropped nearly 20meg since installed
04-09-2013 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whenever my line speed drops dramatically I do a disconnect on the router, wait a few minutes, and then do a connect. This always restores the speed back to usual!
Geoff,
York.
York.
Message 3 of 5
(519 Views)
Re: Speed dropped nearly 20meg since installed
05-09-2013 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was under the impression that a fault could be raised if your sync speed dropped considerably from a speed that had been stable for at least 14days previously. Also a fault could be raised if the speed dropped suddenly by 25% both are true in this case unless the speed has been dropping over a period of time?
Message 4 of 5
(519 Views)
Re: Speed dropped nearly 20meg since installed
05-09-2013 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@kamalaggi
Sorry to hear about the drop in speeds that must be a little disappointing, however the response is correct in the respect that speeds can indeed decrease if there's a sudden uptake in the number of users connected to the same cab, that's the reason why the speed estimates can be conservative.
Adam
Sorry to hear about the drop in speeds that must be a little disappointing, however the response is correct in the respect that speeds can indeed decrease if there's a sudden uptake in the number of users connected to the same cab, that's the reason why the speed estimates can be conservative.
Adam
Message 5 of 5
(519 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Speed dropped nearly 20meg since installed