Speed Problems
Quote from: Anotherone
You must (borrow and) try a known good router, preferably new(ish) and a known good filter - a decent quality one, poor/faulty filters can affect you connection speed because of bad matching to the line, and using another connection cable (doen't need to be an expensive screened one). You must also do this with a corded phone connected in place of the DECT one. We will need to see regular stats from this combination over several days, preferably with some from daytime and some from evening or any other times where the SNRM is changing. We are only interested in the ADSL stats at this time (as I think you know), that is Sync (connection) speed, Attenuation & Noise Margin (SNRM) both downstream and upstream.
My connection doesnt drop. It has been on for 2 weeks. Previously I used to switch it off when not in use ( which makes perfect sense for saving power in general). Plusnet told me to leave it switched on. So I cant retest with another router.
as you can see from my router stats it has dropped by half - no hardware changes. I have tried a different filter & double filtering. Looking at the wiring it there is no ring wire connected. Router is connected directly to master socket with 1m cable (as has always been the case for the last year).
Tried fault test...Exchange Status is UNKNOWN
So I would like to know (pref from cc) when can I safely disconnect and test with another router?
You say your connection doesn't drop then why does the sync speed change between the various router stats you've posted?
It's dropping and resyncing, unless you have been re-booting after you've been advised to leave it on. A guy from CSC posted earlier in this thread that your connection had dropped 26 times so far on that particular day. Now with all the plugging, unplugging and etc. you may have disturbed what was causing the problem and it has gone away, but there will have to be a lengthy period of stability with NO sync changes if that is the case and for anyone including CSC to believe that. You say no hardware changes - others have already said something HAS changed, we just don't know what. Your Router may have gone faulty, we know it is mis-reporting some data. That is why you must try another "good" router. As already advised the best time to re-boot if needed, that includes swap, switch on etc is daytime when your noise margins are highest. You then need to leave things running for a lengthy period, several days, with NO CHANGE in sync speed for your connection to be seen as stable.
There are a lot of very knowledgeable and qualified people on these forums many of whom have been working in these arenas for years, but this is not an official CSC support channel.
If you do not wish to accept the advice of the many experts around here, I suggest you just raise a ticket rather than ask here, but you will end up getting the same advice.
It's dropping and resyncing, unless you have been re-booting after you've been advised to leave it on. A guy from CSC posted earlier in this thread that your connection had dropped 26 times so far on that particular day. Now with all the plugging, unplugging and etc. you may have disturbed what was causing the problem and it has gone away, but there will have to be a lengthy period of stability with NO sync changes if that is the case and for anyone including CSC to believe that. You say no hardware changes - others have already said something HAS changed, we just don't know what. Your Router may have gone faulty, we know it is mis-reporting some data. That is why you must try another "good" router. As already advised the best time to re-boot if needed, that includes swap, switch on etc is daytime when your noise margins are highest. You then need to leave things running for a lengthy period, several days, with NO CHANGE in sync speed for your connection to be seen as stable.
There are a lot of very knowledgeable and qualified people on these forums many of whom have been working in these arenas for years, but this is not an official CSC support channel.
Quote from: okmbok ..............................................
So I would like to know (pref from cc) when can I safely disconnect and test with another router?
If you do not wish to accept the advice of the many experts around here, I suggest you just raise a ticket rather than ask here, but you will end up getting the same advice.
It is quite possible (and highly probable in your case) that the router has lost sync and reconnected within the space of 15 seconds without you being aware that it had happened (you might have seen a small delay while browsing or you may not have been using your computer). You need to look in your router for a figure showing how long it has been connected (on Netgear DG834 series that is called connection time). That should be showing well over 300 hours by now if you have been connected for 2 weeks. Alternatively look in your routers log for reconnection events.
Quote from: okmbok ..............................................
So I would like to know (pref from cc) when can I safely disconnect and test with another router?
If you do not wish to accept the advice of the many experts around here, I suggest you just raise a ticket rather than ask here, but you will end up getting the same advice.
What is wrong with that question??
What is the criteria BT use for degrading the line profile and what is the criteria BT use for improving it?
Actually noise margin - but then again it still isn't speed 
Quote from: Oldjim Actually noise margin - but then again it still isn't speed
I was asking about the 6dB noise margin thingy..
Anyway take your pick
ADSL Link Downstream Upstream
Connection Speed 992 kbps 448 kbps
Line Attenuation 48 db 14.5 db
Noise Margin 13 db 19 db