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Speed Problems

FIXED
Ravinella
Grafter
Posts: 37
Registered: ‎30-07-2007

Speed Problems

Currently having problems with the download speed of my ADSL.

 

Stats from the Draytek 2862 router are

 

snr16042020.png
Profile according to Plusnet
CurrentDownloadSpeed16042020.png

BTW Test check results
BTW Test 16042019.png

Anyone available to have a look as there's something not adding up here and my speed is crippled

Thanks

 

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Speed Problems

Fix

Thanks for getting in touch @Ravinella

I'm sorry to hear that you're having issues with your connection.

I've tested your line and it appears it's dropping quite often and our tests have also highlighted a fault on the phone line known as an 'Earth Contact'

Unfortunately as we aren't your phone provider we can't report this for you so I'd recommend contacting your phone provider so that they can get that resolved for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ravinella
Grafter
Posts: 37
Registered: ‎30-07-2007

Re: Speed Problems

Thanks for the pointer, I'll get in touch with my phone provider