Speed Problems
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- Re: Speed Problems
Re: Speed Problems
31-03-2014 9:54 AM
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I've escalated Ticket: 83118024 back to you regarding FTTC availability. Unfortunately it seems like the plans to upgrade your cabinet to FTTC has been pushed back to 31/12/2014. We are unable to make this happen any sooner as this is work that is being carried out by OpenReach and we do not control when this work takes place.
Sorry if this causes any inconvenience.
A suggestion regarding your current speed is to try a wired connection without the homeplugs when you notice a dorp in your speeds just to rule out that the homeplugs aren't the issue.
Re: Speed Problems
31-03-2014 10:16 AM
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Re: Speed Problems
31-03-2014 2:44 PM
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Re: Speed Problems
31-03-2014 10:12 PM
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Re: Speed Problems
02-04-2014 9:07 PM
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Re: Speed Problems
03-04-2014 10:11 AM
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Re: Speed Problems
03-04-2014 6:10 PM
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Re: Speed Problems
09-04-2014 11:50 AM
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Strange that it's happening to different games that use different platforms.
If you could provide a traceroute that'd be helpful too.
Re: Speed Problems
09-04-2014 2:54 PM
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I did a trace route to community.plus.net and got this:
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 13 ms 9 ms 7 ms dsldevice.lan [192.168.1.254]
2 39 ms 38 ms 104 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182]
3 75 ms 31 ms 36 ms link-a-central10.pcl-gw01.plus.net [212.159.2.160]
4 35 ms 35 ms 40 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 37 ms 33 ms 46 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 46 ms 42 ms 43 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
7 44 ms 47 ms 42 ms gi5-1.peh-cr02.plus.net [84.93.232.61]
8 39 ms 49 ms 40 ms po5.peh-cr01.plus.net [84.93.232.16]
9 46 ms 51 ms 39 ms vlan2658.peh-elb02.plus.net [84.93.232.53]
10 50 ms 47 ms 46 ms community.plus.net [212.159.8.110]
Trace complete.
Re: Speed Problems
09-04-2014 3:00 PM
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Re: Speed Problems
09-04-2014 6:11 PM
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Tracing route to gp.nitrous-networks.co.uk [144.76.196.113]
over a maximum of 30 hops:
1 6 ms 4 ms 5 ms dsldevice.lan [192.168.1.254]
2 1384 ms 196 ms 110 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182]
3 91 ms 696 ms 32 ms link-a-central10.pcl-gw01.plus.net [212.159.2.160]
4 446 ms 34 ms 45 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 483 ms 232 ms 28 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 136 ms 571 ms 590 ms linx-1.init7.net [195.66.224.175]
7 247 ms 546 ms 122 ms r1nue1.core.init7.net [77.109.140.254]
8 1436 ms 121 ms 62 ms gw-hetzner.init7.net [77.109.135.102]
9 611 ms 974 ms 1015 ms core11.hetzner.de [213.239.203.137]
10 58 ms 411 ms 1193 ms core21.hetzner.de [213.239.245.222]
11 1433 ms 497 ms 71 ms juniper2.rz20.hetzner.de [213.239.245.174]
12 750 ms 624 ms 779 ms hos-tr4.ex3k7.rz20.hetzner.de [213.239.248.232]
13 1329 ms 1301 ms 283 ms gp.nitrous-networks.co.uk [144.76.196.113]
Trace complete.
That first traceroute must have been when someone in the house was watching a video. I tried again after making sure no one was using the internet and got this:
Tracing route to gp.nitrous-networks.co.uk [144.76.196.113]
over a maximum of 30 hops:
1 4 ms 4 ms 5 ms dsldevice.lan [192.168.1.254]
2 28 ms 38 ms 26 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182]
3 27 ms 23 ms 27 ms link-a-central10.pcl-gw01.plus.net [212.159.2.160]
4 25 ms 25 ms 26 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 24 ms 25 ms 24 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 24 ms 24 ms 24 ms linx-1.init7.net [195.66.224.175]
7 38 ms 40 ms 38 ms r1nue1.core.init7.net [77.109.140.254]
8 39 ms 40 ms 40 ms gw-hetzner.init7.net [77.109.135.102]
9 40 ms 39 ms 39 ms core11.hetzner.de [213.239.203.137]
10 43 ms 42 ms 41 ms core21.hetzner.de [213.239.245.222]
11 42 ms 43 ms 44 ms juniper2.rz20.hetzner.de [213.239.245.174]
12 50 ms 51 ms 46 ms hos-tr4.ex3k7.rz20.hetzner.de [213.239.248.232]
13 275 ms 78 ms 57 ms gp.nitrous-networks.co.uk [144.76.196.113]
Trace complete.
Re: Speed Problems
10-04-2014 12:16 PM
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Would you be able to get us a Wireshark Capture as shown here: http://community.plus.net/library/windows/how-to-use-wireshark-windows-video/
We could do with taking a look at the upstream side of things, I want to ensure it's not being saturated when Streaming and Gaming are being run at the same time.
Re: Speed Problems
10-04-2014 3:13 PM
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Edit: For some reason, it isn't letting me attach the files so I had to upload them and put in a download link, sorry.
http://www.sendspace.com/filegroup/Qua%2FkJN1keGPqVa6mRbYuA
Re: Speed Problems
10-04-2014 3:31 PM
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Are you able to upload it to a different site such as Dropbox for example?
If you can, you should be able to populate a link from it and PM me it?
Re: Speed Problems
10-04-2014 3:33 PM
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https://www.dropbox.com/s/xcmkayeqv6flzoz/Wireshark_IE.rar
https://www.dropbox.com/s/qoktvec56xk9voa/Wireshark_Game.rar
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