Speed Problems
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Speed Problems
17-03-2014 9:04 PM
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I play a lot of online games but with the internet like this it is impossible. Even if no one is watching a video, it is too unreliable to play any game online as I might randomly get a huge lag spike and I have no chance if anyone is watching a video or downloading anything. 2 examples are that I have tried playing counter strike : source on european servers getting 300 ping and diablo 3 getting 500 latency. I have tested multiple other games too.
I understand the internet should slow down when downloading or watching videos but should it slow down so much that playing any game online is impossible?
I have run BTwholesale speed tests before and got 6 Mbps and 0.35 upload when no one was watching a video or downloading anything but I just tried one now and after four refreshes I finally got a result. The test result is the BTW Speed Test.png attachment below. It was tested at 8:50 pm.
This is a speed test when no one was watching a video at 8:55 pm.
This is a speed test when a video is playing at 480p at 9:00 pm.
All tests have been done on a wired connection using homeplugs.
Is this expected or do you think there is a problem?
Thanks.
Re: Speed Problems
18-03-2014 10:46 PM
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It certainly might be worth uncapping your upload speed if you are on 21CN and this has not already been done. This would hopefully help improve things.
Have you looked at fibre (if it's available for you)? It seems like watching HD streams (albeit at lower quality) uses most of your bandwidth, which then impacts other things like gaming. This should not be a problem if you can get fibre.
Re: Speed Problems
18-03-2014 10:49 PM
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Two questions
Have you got the Pro addon
What is the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
Re: Speed Problems
18-03-2014 11:41 PM
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I don't have the pro addon and I can't check the line speed just yet. I will be able to check it it tomorrow though.
Re: Speed Problems
19-03-2014 1:55 PM
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I've just checked your line and everything is looking clear.
I've made some changes to your speed profile, it was set higher than it should have been which can cause issues.
If you continue to have issues, I would recommend completing our Broadband Fault Checker at http://faults.plus.net
Re: Speed Problems
19-03-2014 6:38 PM
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Re: Speed Problems
20-03-2014 9:44 AM
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It's a bit of an odd one as your speeds look really good to be honest
Re: Speed Problems
20-03-2014 10:57 AM
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Re: Speed Problems
20-03-2014 12:28 PM
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I've completed an SNR Reset on your line to see if it will bring the SNR value on your upstream down a little which may help.
If you could test again this evening, that would be great.
Re: Speed Problems
20-03-2014 1:49 PM
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Re: Speed Problems
20-03-2014 1:52 PM
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Would you mind raising a fault with us at http://faults.plus.net?
Re: Speed Problems
20-03-2014 7:37 PM
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Re: Speed Problems
25-03-2014 6:54 PM
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Re: Speed Problems
26-03-2014 3:39 PM
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Re: Speed Problems
28-03-2014 8:49 PM
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We were planning on getting fibre when it would be made available on the 31st of March but now according to BT's Website the date has changed to between July and December. Is this true and if so is there anything that can be done? I tried to check the availability of fibre under the different fibre packages on PlusNet's site but every time it wouldn't work. It will either stay checking forever or say something went wrong. If BT's website is correct and the date is now between July and December is there anything that can be done and is it possible to get a more precise time?
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