Speed Problem
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- Re: Speed Problem
Speed Problem
20-10-2010 9:35 PM
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I thought it was a problem with my BT line but surely if so many users are posting problems, then could the problem be with plusnet.
Re: Speed Problem
20-10-2010 9:40 PM
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What speeds are you getting and what package are you on?
Re: Speed Problem
20-10-2010 9:52 PM
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package Broadband Your Way Pro
downstream is between 6800-7600 kbps. I've tried an old usb modem & also a linksys router, thinking the problem was at my end.
current speeds about 400 kbps - so way down on what I'm use to.
Re: Speed Problem
20-10-2010 10:26 PM
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And also what It says here( You will need to log In for this one) https://portal.plus.net/my.html?action=data_transfer_speed
Re: Speed Problem
20-10-2010 10:37 PM
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Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
500
Re: Speed Problem
20-10-2010 10:50 PM
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Re: Speed Problem
20-10-2010 10:53 PM
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Re: Speed Problem
20-10-2010 10:55 PM
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Re: Speed Problem
20-10-2010 11:05 PM
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I've ordered a draytek router which is on it's way to me, however it doesn't explain that since the weekend, a number of users having speed problems.
It hasn't been kept on all the time, with the usb modem, you connect when the PC is on.
Re: Speed Problem
20-10-2010 11:19 PM
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Edit, Best I can suggest Is you get your new router pronto mate and make sure Its on 24/7 If you do need to reboot do It between 10am and 3pm, Plusnet Is not whats letting you down Its the problems your having with connection thats letting you down.
Re: Speed Problem
21-10-2010 6:28 AM
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But one thing I can't work out is why all of a sudden many users including myself seem to have speed problems all at the same time.
Re: Speed Problem
21-10-2010 12:32 PM
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Have asked a question through support anyway.
Re: Speed Problem
21-10-2010 1:47 PM
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intermittent connection has caused the speed to be dropped to 500k, If you continue to sync at your current rate of 7616 then you will see it lift to 6500. Looking at this you may have been turning your router off. Have a look here for some tips on troubleshooting a dropping connection. These are your connections over the last 7 days.
Jojo
Re: Speed Problem
21-10-2010 1:56 PM
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As you can see from the graph below your line is very stabe. It looks like, to me, that those drops after 8 last night have caused the drop in profile. It has gone back up to 3000 now though so if you do a disconnect then reconnect via your router interface you will see the difference.
Jojo
Re: Speed Problem
21-10-2010 4:12 PM
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Ooh, I got one of those graphs, cool!
The drop-outs last night were actually me trying various things to resolve the problem which had persisted since the weekend. Moving the router to the master socket, logging out and trying the bt_test_user thing (that doesn't work by the way), and so on. None of that made any difference.
As I said I raised a ticket today. It was answered after about an hour, saying that my profile had been restricted "by mistake" and that they have now reset it to 3000, which as you pointed out has happened.
So, I'm happy, if slightly mystified why it was restricted, as it appeared to be stable at a rate higher than the estimate since I was first connected.
Thanks again.
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