Its been like this for me on and off since I signed up for PlusNet. I was with Sky before and it never missed a beat (although was slower as not fibre). I've asked 3 times for money off as the speed is less than I was getting with Sky and 3 times I have been told that as I have had service, I'm not entitled to any compensation as they don't guarantee speed , they just guarantee service. I can imagine somebody who buys a Ferrari and finding it only does 50mph, being fine with that type of reply. The PlusNet slogan is good HONEST broadband, I don't find it honest and I don't find it good most of the time as soon as it hits peak time , it drops like a stone. I'm currently sitting at a massive 4mb down and not even 1mb up. I've got 3 kids sat by the TV trying to watch a movie on the Xbox and its just constantly buffering. In the end I've had to turn it off , and now have 3 kids not happy. I've turned everything else off and retested the speed on the computer and still the same stupidly slow speed. On order I was told 47mb down and 16mb up. Then it was fitted and it was 38mb down and 7mb up I think, I was told to just like it or lump it basically. Then it dropped to 33mb down and 5mb up and was told that's normal. Now mostly its below 5mb down and 1mb up at evenings. I think I may research into how I deal with this as I'm just getting nowhere fast with PlusNet and getting compensation.
Matt
