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Speed Problem Yet AGAIN !!!!!!

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Newbie
Posts: 9
Registered: ‎08-01-2014

Re: Speed Problem Yet AGAIN !!!!!!

Just following up from earlier, speeds have dropped again.
Download 4.5, Upload 15.02 and Ping 42.13
Hopefully good news to share later tonight ! Thanks for the info m3.
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Dabbler
Posts: 11
Registered: ‎21-01-2014

Re: Speed Problem Yet AGAIN !!!!!!

Quote from: dave
Some users on Barrow/Dalton in Furness have been fixed but some are still seeing problems, our monitoring is still seeing packet loss at that exchange and the case we raised is still open. ETA is still the same.
No new information on Alsager/Kidsgrove, I did chase earlier.

So for all users with issues then are plusnet looking to compensate us?
Thanks
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Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

They keep skirting round that question!!!! I have asked a few times and I'm still waiting for a reply... I have been paying £20 a month for below ADSL speeds....BARGAIN I DON'T THINK..
dick:quote
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Community Veteran
Posts: 1,135
Thanks: 5
Registered: ‎14-08-2007

Re: Speed Problem Yet AGAIN !!!!!!

I think it is quite unlikely they will discuss individual refunds in the forums. If you want to take it up - raise a ticket, and make it a formal request.
Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Speed Problem Yet AGAIN !!!!!!

I don't think they discuss it on here because there is no set policy.
I don't believe BT Wholesale compensate PN for these problems (looking at some documents - it would appear only Annex M and WBC Elevated ADSL carry a throughput SLG).
I am sure they will discuss compensation with you though once the problem is fixed.
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Grafter
Posts: 30
Registered: ‎31-08-2013

Re: Speed Problem Yet AGAIN !!!!!!

Surprisingly not completely terrible right now in Ulverston.  Still not the full speed (and still 10-11 on the single thread mode on the TBB test) and no doubt it'll get worse as the night goes on, but at least it's usable.  I don't know if they've optimised something in the interim until the new equipment comes in Feb. 
(No doubt now I've said that it'll grind to a halt again in a few mins!)
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Newbie
Posts: 9
Registered: ‎08-01-2014

Re: Speed Problem Yet AGAIN !!!!!!

Still very bad here in Barrow. Download 2.94, Upload 12.16 and Ping 50.63. Was thinking of sending this message by carrier pigeon.
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Community Veteran
Posts: 1,135
Thanks: 5
Registered: ‎14-08-2007

Re: Speed Problem Yet AGAIN !!!!!!

I keep telling you. Wet string, two tin cans....... and a spoon.

Its the future!
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Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

It is in Alsager Tony from around 4pm onwards is the downward spiral!!!!! i'll drop some string off when i'm off to work up the Excalibur estate on Monday ...
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Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

Well that's another week of extremely poor internet service....... don't know how much longer I can take this now...
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Grafter
Posts: 142
Thanks: 2
Registered: ‎19-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

Its been like this for me on and off since I signed up for PlusNet. I was with Sky before and it never missed a beat (although was slower as not fibre). I've asked 3 times for money off as the speed is less than I was getting with Sky and 3 times I have been told that as I have had service, I'm not entitled to any compensation as they don't guarantee speed , they just guarantee service. I can imagine somebody who buys a Ferrari and finding it only does 50mph, being fine with that type of reply. The PlusNet slogan is good HONEST broadband, I don't find it honest and I don't find it good most of the time as soon as it hits peak time , it drops like a stone. I'm currently sitting at a massive 4mb down and not even 1mb up. I've got 3 kids sat by the TV trying to watch a movie on the Xbox and its just constantly buffering. In the end I've had to turn it off , and now have 3 kids not happy. I've turned everything else off and retested the speed on the computer and still the same stupidly slow speed. On order I was told 47mb down and 16mb up. Then it was fitted and it was 38mb down and 7mb up I think, I was told to just like it or lump it basically. Then it dropped to 33mb down and 5mb up and was told that's normal. Now mostly its below 5mb down and 1mb up at evenings. I think I may research into how I deal with this as I'm just getting nowhere fast with PlusNet and getting compensation.
Matt
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Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

Anyone from PN heard of an ETA of this fix YET ??????
[Moderator's note by Dick(Strat) Excessive emoticons removed.
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Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Speed Problem Yet AGAIN !!!!!!

Have you thought of contacting your local newspaper to run a story on it?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 463
Registered: ‎14-02-2013

Re: Speed Problem Yet AGAIN !!!!!!

Very constructive post!!!!  Have you thought it's not my problem to sort this out its what. I pay a monthly sub for a service if it was my problem I would of sorted it by now
dick:quote
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Speed Problem Yet AGAIN !!!!!!

He was being serious.
I would raise it with your local council/councillor and possibly MP.
There is nothing can Plusnet can do, other than keep raising and escalating it with their suppliers. Ultimately, it's out of their control.