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Speed Lower Than Expected
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Speed Lower Than Expected
13-07-2013 5:17 PM
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Hi everyone,
two weeks ago I started using Plusnet broadband. My plan is the Fibre Unlimited (up to 76Mb/s) + phone.
The promised maximum speed was 75Mb/s, but my maximum speed is only 35~37Mb/s.
Estimated line speed:
speedtest.btwholesale.com test:
speedtest.net:
download test (ubuntu, uk servers):
There is no big difference between network cable and wifi, speed is almost the same.
Also, the upload speed is almost the same my old broadband (virigin media, "national").
Any suggestion to increase the speed?
Thanks,
Celso
two weeks ago I started using Plusnet broadband. My plan is the Fibre Unlimited (up to 76Mb/s) + phone.
The promised maximum speed was 75Mb/s, but my maximum speed is only 35~37Mb/s.
Estimated line speed:
speedtest.btwholesale.com test:
speedtest.net:
download test (ubuntu, uk servers):
There is no big difference between network cable and wifi, speed is almost the same.
Also, the upload speed is almost the same my old broadband (virigin media, "national").
Any suggestion to increase the speed?
Thanks,
Celso
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Re: Speed Lower Than Expected
13-07-2013 5:19 PM
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Those speeds suggest that you may have been mistakenly provisioned on 40/2 rather than 80/20, customer service should be able to check this and fix it if that's the case.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 2 of 4
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Re: Speed Lower Than Expected
15-07-2013 1:06 PM
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Hi there,
You've been provisioned on the 40/2 product so I've placed a modify order to rectify this, this will complete tomorrow for you.
You've been provisioned on the 40/2 product so I've placed a modify order to rectify this, this will complete tomorrow for you.
Message 3 of 4
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Re: Speed Lower Than Expected
15-07-2013 2:52 PM
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Quote from: w23 Those speeds suggest that you may have been mistakenly provisioned on 40/2 rather than 80/20, customer service should be able to check this and fix it if that's the case.
Quote from: chrispurvey Hi there,
You've been provisioned on the 40/2 product so I've placed a modify order to rectify this, this will complete tomorrow for you.
Ok, thanks
Message 4 of 4
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