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Speed Issue and Sync Issue
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Speed Issue and Sync Issue
21-01-2014 9:39 PM
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Hi,
Noticed a drop in speed in general over the last week - used to be 36Mbps now at 28Mbps, upload seems to be fine.
Also Current Line speed is shown at 78Mb but Estimated is set as 35Mb? - Why the reduction? Been with you for a while and love the service, shame if things are starting to deteriorate already
Tested on master socket, LAN cable not wifi with BT speed test and seen speeds reduce over the week..
Would someone from PlusNet be able to take a look?
Many thanks!!
Noticed a drop in speed in general over the last week - used to be 36Mbps now at 28Mbps, upload seems to be fine.
Also Current Line speed is shown at 78Mb but Estimated is set as 35Mb? - Why the reduction? Been with you for a while and love the service, shame if things are starting to deteriorate already
Tested on master socket, LAN cable not wifi with BT speed test and seen speeds reduce over the week..
Would someone from PlusNet be able to take a look?
Many thanks!!
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Re: Speed Issue and Sync Issue
21-01-2014 10:54 PM
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Run the test http://www.speedtest.btwholesale.com then click further diagnostic
See what IP profile is set as here?
See what IP profile is set as here?
Message 2 of 9
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Re: Speed Issue and Sync Issue
21-01-2014 11:35 PM
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Hopefully this helps - attached image.
Uswitch online shows that i can get 76Mbs broadband to my postcode! Is this something for a future consideration?
Uswitch online shows that i can get 76Mbs broadband to my postcode! Is this something for a future consideration?
Message 3 of 9
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Re: Speed Issue and Sync Issue
22-01-2014 10:05 AM
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HI buzz234,
I've just been running some diagnostic tests which don't show an obvious cause for the lowering in download speed so you might want to consider raising a fault at http://faults.plus.net
76mb would usually just denote the maximum available fibre speed in your area rather than being a reflection of the service your line would be able to receive.
I've just been running some diagnostic tests which don't show an obvious cause for the lowering in download speed so you might want to consider raising a fault at http://faults.plus.net
Quote Uswitch online shows that i can get 76Mbs broadband to my postcode! Is this something for a future consideration?
76mb would usually just denote the maximum available fibre speed in your area rather than being a reflection of the service your line would be able to receive.
Message 4 of 9
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Re: Speed Issue and Sync Issue
22-01-2014 6:58 PM
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hi Adam,
thanks for the reply - will run tests.
Does this mean 76Mbs is available in some way? I would pay to upgrade if needs be...
thanks
thanks for the reply - will run tests.
Does this mean 76Mbs is available in some way? I would pay to upgrade if needs be...
thanks
Message 5 of 9
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Re: Speed Issue and Sync Issue
23-01-2014 9:29 AM
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No! It means some people who are close to their cabinet will get the maximum speeds of around 76Mbps.
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Re: Speed Issue and Sync Issue
23-01-2014 9:31 AM
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What does it say here http://www.dslchecker.bt.com/ for your estimated speeds?
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Re: Speed Issue and Sync Issue
23-01-2014 4:26 PM
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Hi guys, thanks for the replies.... Andy I got this, could not do it by phone number (Plus net put in a new one for me - not owned by BT?)
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Re: Speed Issue and Sync Issue
24-01-2014 2:56 PM
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The telephone number should work as both Plusnet and BT Retail provide a telephone service using BT Wholesale.
Did you by any chance key a space in the middle of the number? If you did you might have spotted that when the "There is no data available for this number. " error came back the final digit was missing.
Did you by any chance key a space in the middle of the number? If you did you might have spotted that when the "There is no data available for this number. " error came back the final digit was missing.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 9 of 9
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