Speed Fault

[#1]

I have been getting a down load speed of around 1.75 Mb/s and an upload of around .7 Mb/s,  this appears to have dropped to  .6 Mb/s with the upload remaining around .7Mb/s.

i.e. the down load speed is less that half that of what I have been getting.

This falls short of even the Estimated speed given to me - and we are now unable to watch BBC iplayer for example.

Before making this post at 1.26 am the test was run again with a direct connection to the router with similar results.

When using the BT wholesale broadband test, and selecting run a further diagnostic it kept reporting:

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Please advise, thank you.

Paul

Telephone number: Phone exchange: CASTLEFORD Estimated line speed: 1.0Mb (This may vary between 0.75Mb and 2.5Mb) - Checked on 2017-08-22 14:26:44 Current line speed: 0.6 Mb

[#2]

Have you tried self help via links below?
Plugging router into test socket of the BT Master socket would eliminate any internal wiring issues.

[#3]

Yes have eliminated internal wiring,  have tried the other links except for chat service which is not operational - will keep trying.

Thank you for your response.

Paul

[#4]

If you've a loudspeaker phone call PN's 0800 number whilst carrying on doing something useful.
CHAT's suspension is allegedly to put more staff onto the phones ie to reduce waiting times.
Hmmm.

[#5]

Hello Paul.

Sorry to hear you're having speed issues.

I've made some changes to your line, can you let us know how things look by tonight?

[#6]

Thank you very much for getting back to me on this.

I have also had a response via private message on FB, so will respond there.

Thank you again - much appreciated - Paul

[#7]

No problems Paul, let us know if we can be of further assistance