Sorry.....But I am sick to death with the problems on my line.

[#1]

I have been having major problems with my BB service since the first time I reported the faults on 20th April 2012!
I was with MAAF then. Fault ticket  #54618188 refers
Now I am with PN directly and have an open fault ticket #61235006, which has been open since 19th October.
When I was with MAAF the person dealing with the ticket was fantastic, keeping me informed all the way along of what was happening and why and when.
Now I am with PN I unfortunately am feeling a bit left in the dark..........I post questions on the ticket and they are quite simply ignored.
Currently I am having frequent dropped connections (as I have been since April 2012)  and apparently an increase in errors.
Is six months long enough for me to keep my cool over all of this? I think so.  I am absolutely sick to the back teeth of it all.
This time round under the ticket 61235006 I feel that the symptoms are being addressed rather than the cause.......I have limited knowledge of BB and all that......but is not just 'oh lets raise the target SNR' just a bit of a cop out? Why not look at the cause of the problem.
I am sorry to vent  and am sorry if I am curt or rude.......but please Plusnet please....this has been going on for over 6 months now!!
Alex

[#2]

Could you post the information requested here please: http://community.plus.net/forum/index.php/topic,96155.0.html

[#3]

Is this what is required?

[#4]

This is what has been done to my connection to date

[#5]

Can you post a screenshot of a completed test on the speedtester.bt.com website?

[#6]

@alex7127
I'm sorry to see that this has dragged on quite badly for you.
I'm going to raise this to the attention of a faults team manager with a view to passing this on to an experienced faults agent due to the protracted nature.

[#7]

Thank you Adam
I am just feel like I keep head butting a brick wall with all of this and am very very dissapointed
KR's
Alex

[#8]

A Picture of my BT Master Box for the record:

[#9]

Got any RSL graphs of the recent behaviour Alex?

[#10]

Some Randon RSL graphs form the past couple of months:

[#11]

Do you know what the sync speeds were on Sept 27th and Oct8th Alex? And can you say what the current speed sync is - exact value?

[#12]

I presume you are after when the margin was sort of happy along the 6 line?
If so then:
27/09/12  @1234 - 1418hrs sync was 2016Kbps
08/10/12  @1216 - 1400hrs sync was 2144Kbps
Current sync exactly, right now is 1314Kbps
Hope this is what you are after?
Alex 

[#13]

Thankyou 'Anotherone'.....you seem to be the only one assisting me with these issues.......my (what I thought) was still a currrent PN ticket......is now stating it is CLOSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Alex

[#14]

Oh really, it can't possibly be surely, if they only posted on it yesterday about your target SNRM, Can you just double check?

[#15]

This is what it says...........

Script User - Automated Script Pool
4:08pm, Thursday 25 Oct 2012
The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker.