Someone please help me? Speed of my line
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Someone please help me? Speed of my line
04-09-2017 3:46 PM
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I've had trouble with my connection for awhile now, It's beyond terrible for this day an age and I can't seem to do much else, if this is the best plus-net can do me then I'd appreciate you letting me know so I can go ahead and change ISP's because I'm getting 300-600kbs and I know I can get a better service for my money.
It's disgustingly slow and I am at the end of the road so could someone please review this and tell me whats what?
Below is a recent test since I've already contacted Plus-net and I've been told my speed has increased but it really hasn't so am here with a plea for someone's advice/suggestions?
BT Estimates WP Profile CLT TAM NIC ODC 2.5 to 6.5 3000 Pass N/A Pass Yes Maximum Stable Rate (KBPS): 576 Fault Threshold Rate (KBPS): 460 Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 2274 Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 580
Re: Someone please help me? Speed of my line
04-09-2017 3:54 PM - edited 05-09-2017 5:01 PM
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Hi there.
Sorry to hear you're having speed issues. I don't think I'm finding the relevant account. From the account showing in your forum profile there's been no recent contact with us.
Mind PMing me your username?
EDIT:
@MuteMeMore Thanks for your username. From testing your line, we can see your router in sync at 3.3mbps. Can you run a BT speedtest for me please at http://www.speedtest.btwholesale.com using a wired connection.
Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.
Thanks,
Anoush
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