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Some speed issues

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Some speed issues

Does this happen when you pass through the door or when you open or close it.
If the latter is there an alarm wired into the door
zenatomiser
Dabbler
Posts: 14
Registered: ‎20-02-2013

Re: Some speed issues

Pass through the door, i think the cable is just underneath the floor and it gets pressed or looses contact or something similar.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Some speed issues

I've seen this type of fault first hand and that cable will no doubt need replacing. I've linked to this post on your support ticket as I'm sure that will be of help to the faults guys.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
zenatomiser
Dabbler
Posts: 14
Registered: ‎20-02-2013

Re: Some speed issues

Hi,
The engineer made a visit today and fixed the issue with broken cable and installed a data extension, but the speed is capped again by plusnet. So can you please uncap it like last time?
I'd put it in the ticket but it seems, I get a much better response time on forums Smiley
Thanks
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Some speed issues

Duly tweaked Smiley Hope it improves things, looks like it will do.