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Some sites will not work for me.

James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Some sites will not work for me.

The easiest way to make sure, would be to physically remove the mains power from your router.
That way you'll definitely be offline Smiley
Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

Well im using wireless, how would i go about disabling that? ^^
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Some sites will not work for me.

Hiya,
If your router has no mains power, wireless won't work either.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Some sites will not work for me.

Within the router settings there should be an option to disconnect, failing that you should be able to unplug your router from the telephone socket which will have the same effect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Exsert
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Some sites will not work for me.

were you able to connect and see what the problem was?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Some sites will not work for me.

Yep thanks, I connected using your details and got exactly the same problem. I've got a suspicion that it's IP address related, I'll get back to you shortly.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Some sites will not work for me.

Sorry about the delay responding, got tied up in meetings. I've spoken to Bob about this too and he can't see why this would be happening. Could you raise a ticket with a wireshark capture on when you try to view those sites. We can then look at why and where the traffic is stopping.
http://www.plus.net/support/broadband/troubleshooting/wireshark_video.shtml
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.